The FDI Customer Department Southern Region - FDI Customer Division is recruiting 01 Specialist Customer Relationship Management (RM) – English, working in Ho Chi Minh City
Interested candidates please download the Application Form and attach it to the CV/Resume section when submitting your application.
Application deadline: by end of 20/11/2026
Job Description
1. Manage and develop customer relationships:
a) Manage the portfolio of corporate customers (KHBB) FDI within the scope of management.
b) Manage and develop business relationships with FDI customers in the large corporate customer (KHBB) segment within the scope of management:
- Identify opportunities and determine customer needs; directly and/or coordinate with Branches to approach, pitch, advise customers, implement policies and provide products and services through appropriate and timely distribution channels to customers.
- Coordinate with Branches to approach and develop new corporate customer (KHBB) FDI within the scope of management.
- Directly and/or coordinate with Branches to maintain regular contact with customers to maintain and develop relationships and gather overall information.
c) Participate in the credit process as per VCB's internal regulations from time to time
d) Perform management and sales promotion work for FDI customers in the medium-sized and commercial corporate customer (KHBB) segment within the scope of management.
e) Develop and implement marketing programs and activities, communicate products and services to FDI customers in the medium-sized and commercial corporate customer (KHBB) segment within the scope of management and Branches
f) Develop and implement customer connection programs, customer care policies, and develop relationships with FDI customers in the large corporate customer (KHBB) segment within the scope of management.
2. Research and propose appropriate products, regulations, and policies:
a) Coordinate with the Corporate Customer Service Department and the Corporate Customer Sales Support and Consulting Department in developing sales support tools; evaluate the effectiveness of implementation for policies, products, services, and sales support tools related to corporate customer (KHBB) FDI within the scope of management.
b) Serve as the focal point for receiving and handling customer issues related to products, regulations, and policies.
c) Contact and work with government agencies to resolve issues related to policies for customers in implementing legal regulations.
3. Prepare reports within the scope of work as requested by the Division Head.
4. Participate in training and professional development classes according to the Division/Department and VCB plans.
5. Perform other related tasks assigned by the Division/Department Head.
Recruitment Standards
I. Requirements for qualifications and work experience:
1. Qualifications:
- Professional qualifications: Bachelor's degree in Economics, Finance, Banking or related fields
- Foreign language proficiency: English certificate level C (or equivalent) or higher, good English proficiency, able to communicate and understand documents related to assigned work.
- IT proficiency: Proficient in office IT certificate level B (or equivalent) or higher
2. Experience:
- Minimum 03 years in finance, accounting, audit or 02 years in banking.
3. Knowledge:
- Deep understanding of banking products and services / financial analysis / processes, policies, operations.
- Knowledge of asset valuation / bad debt recovery / specialized knowledge of related laws / knowledge of credit risk management.
4. Training type: Full-time regular training (not including linked training, second degree, part-time, cooperative or combined study and work)
5. University: List of universities:
- Banking Academy
- Ho Chi Minh City Banking University
- National Economics University
- Ho Chi Minh City University of Economics
- Foreign Trade University
- Foreign Trade University Campus 2, Ho Chi Minh City
- Finance Academy.
- University of Economics (UEB-VNU) – part of Hanoi National University.
- International School (VNU-IS) – part of Hanoi National University.
- University of Economics and Law (UEL) – part of Ho Chi Minh City National University.
- International University (IU) – part of Ho Chi Minh City National University.
- University of Economics - Da Nang University.
- School of Economics - Can Tho University.
- Reputable foreign universities
6. Graduation classification: Graduated with Good classification or higher.
7. Age: Not exceeding 35 years old at the time of recruitment registration.
II. Requirements for skills and personal qualities:
1. Skills:
- Communication and presentation skills
- Creativity and continuous improvement skills
- Sales/service and customer satisfaction skills
- Teamwork/organizational skills
- Negotiation skills
- Build relationships in a wide scope
2. Abilities:
- Analysis/judgment
- Logical thinking
3. Personal qualities:
- High sense of responsibility
- Proactive in work
- Disciplined
- Determined to complete assigned work objectives.
Priority Criteria
- Master's degree or higher in Banking, Finance and Economics from universities in the List of schools in the School Group column
- Foreign language proficiency: Fluent in one of the following languages: Korean, Chinese, Japanese.
- Minimum 02 years of experience working with FDI customers at domestic and foreign credit institutions.
- Capability and/or experience in applying AI in professional work.
- Experience in the position of AI Engineer.
- Capability or experience in management, security and information safety control related to AI application.
