A. Job Description
1. Research and propose non-financial services
- Research customer needs, market trends and international practices to propose a portfolio of non-financial services for Private Banking (PB) and high-end customers. Areas include: immigration/settlement, premium healthcare, education/overseas study, estate planning, lifestyle/concierge…
2. Implement new services for PB customers
- Participate in building customer journey and solution packages for each type of service in cooperation with third parties.
- Participate in building incentive policies and bundled service packages, combining financial and non-financial products.
- Coordinate with business units and RM teams to promote customer use of new services.
3. Develop and manage partners
- Participate in building criteria and procedures for searching, evaluating and selecting service provider partners.
- Serve as point of contact with partners: participate in negotiations, draft cooperation agreements, pricing/commission policies, operating procedures and service quality standards.
- Manage partner database. Monitor and periodically evaluate service quality and propose expanding or replacing partners when necessary.
4. Training and sales support
- Build documentation and organize training for RM/sales teams on new services for PB customers.
- Coordinate with Customer Service Center to handle customer requests related to partner services.
5. Compliance
- Review to ensure service implementation complies with legal regulations in related fields (immigration, healthcare, education…) and VCB internal regulations.
6. Perform other tasks as assigned by management
B. Recruitment Requirements
- Mandatory requirements
- Qualifications
- Professional qualifications: Bachelor's degree or higher in economics, finance, banking, business administration or related fields
- Training type: Full-time long-term formal education (excluding bridging programs, second diplomas, part-time or evening programs; Master's degree is only a priority consideration criterion)
- Foreign language proficiency: English B1 or above (European Framework of Reference) or equivalent, or graduated from university/postgraduate in English-speaking countries (USA, UK, Australia, Canada, New Zealand…). Good command of all four skills: listening, speaking, reading, writing.
- IT proficiency: Basic IT application certificate (or equivalent) or above. Proficient in Excel and PowerPoint.
- Experience & Knowledge
- Minimum 7 years of experience in finance and banking, of which at least 5 years of experience working at a bank.
- Understanding of needs and behavior of high-end customers, financial products, investment and insurance products for this segment.
- Basic understanding of legal regulations related to investment products in Vietnam.
- Skills
- Good market research, data analysis and report writing skills.
- Good communication and presentation skills, with ability to coordinate with multiple units.
- Ability to work in teams and work in agile manner.
- Personal qualities
- High sense of responsibility
- Careful, dedicated, diligent
- Proactive, creative, adaptable.
- Honest, objective, able to handle high work pressure.
- Customer-centric mindset.
- Open-minded, humble and willing to learn
- Age: Not over 35 years old at the time of recruitment registration.
- Priority criteria
- Experience:
- Experience in retail banking or wealth management.
- Experience managing customer segments from Affluent and above (Priority, Premier, Private Banking…), or directly designing and implementing policies for this segment.
- Participated in projects designing or establishing Private Banking/Wealth Management at banks in Vietnam or Asia region.
- Qualifications: Holds CFP, CFA or other certificates related to financial advisory, investment
Application deadline: by end of 23/11/2026