- Proactively care for customers regarding service package information, advise and guide customers on using FPT Telecom's additional services and promotional programs for customers.
- Support customers with procedures related to contracts: clarify contract and promotional information, receive and process customer information changes.
- Resolve customer complaints and inquiries via phone or in-person at customer locations related to: debt, contracts, policies, product information.
- Show empathy, create interactions and personalized experiences for users/customers across channels (online/offline) at all touchpoints.
- Notify customers of their monthly internet and television fees.
- Support customers in completing monthly fee payments.
- Collect fees from customers in their assigned area.
- Advise and guide customers on using FPT Telecom's additional services.
- Perform other tasks as requested by the Department Head/Unit.
- Associate degree or higher, preferably candidates with majors in Economics (Business Administration, Accounting, Banking and Finance...).
- Age under 32 years old
- Confident communication, persuasive, no accent, no stuttering, no basic pronunciation errors.
- Ability to organize and supervise work. Office IT skills.
- Preference for candidates with at least 1 year of experience in Customer Service, Customer Care, Fee Collection Management, Debt Management, Sales Consulting.
- Customer-centric mindset. Good appearance is an advantage.
- Diverse bonuses: 13th month salary, summer bonus, business performance bonus…
- Entitled to full benefits under current labor law: health insurance, social insurance, unemployment insurance…
- Benefits: Annual health check-ups, FPT Care specialized health insurance package for inpatient and outpatient examination and treatment,...
- Friendly, professional, dynamic and youthful working environment
- Opportunity to participate in company training programs and skill development
- Opportunity for advancement to management positions in the company
