Job Description
- Guide and implement procedures related to opening securities trading accounts, registering/cancelling services, changing customer information at the Company and Vietnam Securities Depository and Clearing Corporation (VSDC).
- Perform operations related to securities and customer accounts: deposit/withdrawal of securities, blocking/unblocking securities, exercising rights and related operations.
- Receive, advise and handle requests from external and internal customers at the counter, via hotline and online channels; proactively follow up until requests are fully resolved.
- Record feedback, collect information and analyze customer needs; coordinate proposals for products, services and customer care programs that are appropriate.
- Coordinate with relevant departments to handle arising issues, contributing to improving customer experience and satisfaction levels.
- Participate in UAT/system, product and feature testing related to customers and customer service activities.
- Manage, check and store files and documents related to performed operations, ensuring completeness and compliance with regulations.
- Perform other work as assigned by Management.
Requirements
- Bachelor's degree in Finance, Securities, Banking, Economics, Business Administration or related fields.
- Candidates with at least 2 years of experience in Customer Service/Account Operations/Depository at a securities company, bank or financial institution.
- Basic knowledge of securities market, trading accounts and depository operations is an advantage.
- Good communication, service-oriented mindset and ability to handle situations/resolve customer issues.
- Careful, responsible, proactive and able to coordinate well with relevant departments.
- Proficient in basic office tools.
- Priority given to candidates with professional certificates/specialized certificates in securities as appropriate.
Benefits
- Competitive salary + bonus based on work performance + ESOP.
- Working in a professional, open and modern environment, with harmonious and cohesive colleagues.
- Entitled to insurance and social benefits according to State regulations and Company policies such as health insurance; annual health check-ups once per year, etc.
- Participate in collective activities and Company bonding programs: team building, parties, etc.
- Startup culture focused on products and customers, alongside team and individual capability development.
