Work location: Hanoi / Ho Chi Minh City
Department: Business Development & Partner Development
Reports to: Head of Business Development & Sales
Overview
We are looking for a dynamic Account Manager (AM) with strong communication skills and solution-oriented thinking to join the Verichains and BShield team, a mobile application protection and cybersecurity platform developed by Verichains, along with other products in the Verichains ecosystem.
The AM will be responsible for managing customers, developing revenue, coordinating project implementation, and expanding relationships with banks, financial institutions, fintech companies, and large enterprises.
JOB DESCRIPTION
Customer Management & Care
- •Maintain and develop long-term relationships with existing customers (banks, financial institutions, fintech, enterprises).
- •Serve as the primary point of contact between customers and the company throughout the cooperation process.
- •Update information, introduce new features and services to increase value for customers.
Business Development
- •Identify upsell/cross-sell opportunities for products in the Verichains ecosystem.
- •Support the quotation process, prepare tender documents, and negotiate contracts.
- •Coordinate with technical and product teams to propose suitable solutions for each customer.
Project Coordination & Implementation
- •Coordinate between internal teams (engineering, QA, marketing) to ensure projects are implemented on schedule and meet committed quality standards.
- •Monitor progress, control service quality, and ensure customer satisfaction.
- •Oversee SLA compliance and contract terms.
Reporting & Revenue Forecasting
- •Manage customer pipeline, update CRM data, and prepare periodic business reports.
- •Analyze account performance, track KPIs such as renewal rate, growth, and satisfaction level.
REQUIREMENTS
- •Bachelor's degree in Business, Information Technology, or related field.
- •Minimum 03 years of experience in Account Manager / Business Development / Sales positions in IT, BFSI (Banking, Financial Services and Insurance), or Information Security.
- •Good understanding of security and enterprise information security products and solutions is a major advantage.
- •Strong communication, presentation, and negotiation skills in both Vietnamese and English.
- •Proactive mindset, customer-oriented, flexible problem-solving ability, and ability to work independently.
- •Preference for candidates with experience working with banks, financial institutions, or large enterprises.
BENEFITS
- •Work with Vietnam's leading security engineers and experts.
- •Opportunity to participate in building "Make in Vietnam – Go Global" products in the mobile application security field.
- •Competitive salary, performance-based and sales-based bonuses.
- •Dynamic, professional, globally-oriented working environment.
- •Opportunity to expand partner relationships in the region (Singapore, Thailand, UAE...) and participate in international events.
