Job Description
I. Direct, manage and oversee business operations and customer service at the branch and sub-branches according to MSB's strategic direction, suited to local characteristics and maximizing the area's potential, with the goal of achieving/exceeding assigned business targets:
1. Analyze the market in the managed area, propose to the Regional Director target customer segments that can be developed and served in the area;
2. Plan, manage and implement business plans, customer development plans, proactively propose sales plans to achieve and exceed assigned targets;
3. Guide sales channels, develop customers, approach, advise, and sell products and services to target customer groups according to the bank's development direction in each period;
4. Focus on retaining existing customers and developing new customers to increase market share of target customers;
5. Manage relationships with individual and corporate customers to ensure effective exploitation of customer needs, strengthen customer-bank relationships;
6. Organize customer care before, during and after sales to ensure increased relationships and customer engagement;
7. Manage operational risks and manage customer portfolios within the scope of management to ensure safety and efficiency in business operations;
8. Manage and organize customer service provision activities in the assigned area; approve transactions within the authority specified in documents issued by the Board of Directors/General Director.
- Business plan of the branch and sub-branches, including: revenue targets, number of new customers, implementation methods,...
II. Implement and supervise general management of the branch and sub-branches:
1. Grasp, update, train, communicate and organize implementation of policies, regulations, procedures, programs on products and operations according to general legal and bank regulations;
2. Directly approve files and documents within authority, control and sign-approve related reports of the branch and sub-branches sent to the General Director, State Bank, competent authorities (periodically or as required);
3. Represent Maritime Bank branch in working with competent authorities;
4. Bear responsibility for operational risks and other risks occurring in the branch and sub-branches including: resolving and reporting unusual transactions, incidents with risks and risk potential to Maritime Bank; urge or directly remedy timely reports and feedback from relevant departments under the Risk Management Division, Legal Advisory and Compliance Division;
5. Control operating costs and budget in the branch's operations area according to authority and assigned plans;
6. Resolve issues and complaints within authority;
7. Supervise, manage and efficiently use infrastructure, ensure maintenance and development of the bank's image and brand in the managed area.
III. Manage and organize operational implementation in the assigned area based on operational guidance from the Operations Division:
1. Manage and organize treasury management activities, ensure treasury safety, provide treasury services to branches, sub-branches, customers, ATMs within the branch and sub-branches;
2. Direct treasury inventory, important seals and asset verification at the branch and sub-branches;
3. Manage and organize credit operations, support services, IT at the branch and sub-branches;
4. Organize post-audit activities and internal compliance control at the branch and sub-branches, ensure compliance with MSB's internal regulations;
5. Organize collateral asset management activities at the branch and sub-branches' treasury;
6. Participate in the branch's treasury management committee.
Job Requirements
1. Qualifications:
- Bachelor's degree or higher, preferably above bachelor's level. Major: Finance and Banking, Foreign Trade, Economics or related fields;
- English communication ability (equivalent to A2 level or equivalent certificate);
- Proficient in office software.
2. Experience:
- Minimum 06 years of experience in Finance/Banking, of which minimum 03 years in a management position at a Credit Institution;
- Preferred experience as Branch Director/Deputy Branch Director/Transaction Office Head at credit institutions;
- Minimum 01 year of experience managing and operating business activities;
- Minimum 01 year of experience organizing and implementing treasury operations, credit, customer service, accounting, administration, IT.
3. Knowledge:
- Comprehensive knowledge of socio-economic conditions and service quality;
- Understand regulations of the Law and State Bank on banking operations;
- Understand banking business operations and risk management, especially in credit extension to customers, marketing and customer assessment;
- Understand Maritime Bank's products and services for customers and competitors' products and services;
- Understand business processes related to the job.
BENEFITS WHEN JOINING MSB
Attractive salary and bonus:
• Competitive salary compared to the market and commensurate with ability, to be negotiated when candidates pass the interview round.
• Attractive incentive/KPI bonus and commission schemes, paid monthly, unlimited income (for sales positions and certain specialized positions).
• Year-end performance bonus from 2 to 5 months average salary of the year, depending on evaluation and ranking results.
Comprehensive welfare policy:
• Insurance according to legal regulations and private health insurance for MSB staff.
• Diverse welfare schemes: flexible working hours, summer leave, birthday leave, school opening leave for children,...
• Loan program with preferential interest rates for employees.
Training and career advancement:
• In-depth training programs, systematically organized according to transformation direction (Re_skill, Up_skill, New_skill), tailored to each job position group.
• Guided and mentored carefully by direct leaders, managers and industry experts.
• Management development program for potential employees, helping them prepare for future management and leadership positions.
• Priority recruitment of management level from internal staff, creating advancement opportunities for employees.
Professional working environment and dynamic corporate culture:
• Comfortable, friendly, emphasizing responsibility and mutual support.
• Dynamic, creative, encouraging innovation and continuous learning.
• Respect for diversity, emphasizing teamwork and effective cooperation.
• Many cultural, sports and entertainment activities, creating a cohesive and enjoyable working environment.
• Multiple years recognized by HR Asia as "Best Place to Work in Asia" and by Anphabe as "Enterprise with Happy Human Resources".