ROLE
1. Responsible for business activities of Priority Customer Groups assigned to manage in accordance with MSB's direction to ensure completion and exceeding business targets assigned on the basis of ensuring compliance and risk control according to MSB regulations in each period
2. Manage service quality assurance and enhance customer experience of Priority Customer Groups assigned to manage on the basis of coordination with relevant functional units to promote and increase MSB's credibility and image
RESPONSIBILITIES
1. Direct the implementation of business plans for Priority Customer Groups assigned to manage to complete/exceed assigned business targets:
• Develop and implement business plans, customer development plans, proactively propose sales plans to complete and exceed assigned targets
• Develop customers, approach, advise, sell products and services to customers in the Priority Customer segment according to NHBL and MSB's development direction in each period
• Manage customer relationships and organize customer care according to regulations. Proactively seek new customers, increase market share of existing customers
• Manage risks and manage customer portfolio within the scope of management
• Organize implementation, communicate programs/business plans/business direction from HO to staff in Priority Customer Groups assigned to manage
• Propose/provide feedback to professional departments at HO on work areas: products, processes, marketing campaigns,... to improve sales effectiveness, develop markets
2. Manage, organize, supervise the implementation of customer service work at Priority Customer Groups assigned to manage ensuring compliance with MSB's operational procedures and laws
• Organize customer service provision activities, payment services with customers at Priority Customer Groups assigned to manage
• Control, approve transactions, accounting documents according to authority and submit related operational reports
• Supervise compliance with operational procedures of customer service staff at Priority Customer Groups assigned to manage
• Control, maintain and improve transaction quality at counters according to committed service quality standards
• Resolve customer issues and complaints within the scope of authority
3. Human resources management work:
• Manage, assign work, supervise, evaluate, propose commendations and discipline for staff at Priority Customer Groups assigned to manage
• Train and support professional development for staff
• Participate in recruitment and team building at Priority Customer Groups assigned to manage
• Direct the implementation of updating, disseminating, guiding the implementation of related institutional documents
• Build a professional, efficient and united working environment at NHBL
Job Requirements
1. Qualifications:
• Bachelor's degree or higher in Economics, Finance, Banking, Business Administration or equivalent
2. Experience:
• Professional experience: minimum 5 years in Finance, banking in Business, Credit positions in retail banking (KHCN)
• Preferred to have experience in Priority Customer position or equivalent customer group
3. Skills/Professional Competencies
• Customer portfolio management
• Business plan development and implementation
• Retail risk management
• Service quality management
BENEFITS WHEN JOINING MSB
1. Attractive salary and bonus:
• Competitive salary level compared to the market and commensurate with ability, will be negotiated when candidates pass the interview round.
• Attractive incentive/KPI bonus scheme and commission, paid monthly, unlimited income (for sales positions and some special positions).
• Year-end performance bonus from 2 to 5 months average salary of the year, depending on evaluation and ranking results.
2. Comprehensive benefits policy:
• Insurance according to legal regulations and private health insurance for MSB staff.
• Diverse benefits schemes: flexible working hours, summer vacation, birthday leave, school opening leave for children,...
• Loan program with preferential interest rates for staff.
3. Training and career advancement:
• In-depth, systematic training programs according to transformation direction (Re_skill, Up_skill, New_skill), customized for each job position group.
• Guided and mentored carefully by leaders, direct managers and industry experts.
• Management development program for potential employees, helping them prepare for management and leadership positions in the future.
• Priority recruitment of management levels from internal staff, creating advancement opportunities for employees.
4. Professional working environment and dynamic corporate culture:
• Comfortable, friendly, emphasizing sense of responsibility, mutual support.
• Dynamic, creative, encouraging innovation and continuous learning.
• Respect for differences, emphasizing teamwork spirit and effective cooperation.
• Many vibrant cultural, sports and entertainment activities, creating a cohesive and joyful working environment.
• Multiple years recognized by HR Asia as "Best Place to Work in Asia" and by Anphabe as "Enterprise with Happy Human Resources".