JOB DESCRIPTION
1. Manage the development of remittance and foreign exchange solution packages for individual customers to meet the needs of MSB's target customer segments in each period and ensure revenue and profit effectiveness of the remittance and foreign exchange product portfolio
2. Coordinate the development and implementation of appropriate sales models to achieve business targets
3. Manage and be responsible for the customer experience quality of the remittance and foreign exchange product portfolio to ensure the highest level of customer satisfaction and bring effectiveness to MSB
4. Manage the development of remittance and foreign exchange solution packages to meet the needs of MSB's target customer segments in each period:
- Manage the development, improvement of remittance and foreign exchange solution packages in line with the CVP of approved target customer segments
- Direct the monitoring, review, and periodic evaluation of financial indicators, product quality/remittance and foreign exchange solution packages, remittance and foreign exchange credit product processes to improve and enhance quality
- Organize or direct support in answering questions about procedures, characteristics of remittance and foreign exchange products/solutions during implementation
- Manage revenue and profit effectiveness of the remittance and foreign exchange product portfolio
- Organize the development/coordinate the development of training materials and organize training on remittance and foreign exchange products/solutions
- Coordinate with partner banks/business units and other units on issues related to remittance and foreign exchange products/solution packages, while promoting sales of remittance and foreign exchange products
5. Research and analyze trends to propose remittance and foreign exchange solutions in line with development directions in each period
- Direct market research on remittance and foreign exchange products to propose competitive solutions and ensure the highest business effectiveness
- Develop cooperation programs, seek and connect with partners to increase revenue from foreign exchange business
- Coordinate the development and implementation of appropriate sales models to achieve business targets
6. Control service quality and risks:
- Update, communicate, guide and organize the implementation of compliance with MSB's policies, regulations, and requirements in each period, SLA commitments
- Identify risks in the operation process, coordinate with relevant units to propose risk measurement and mitigation methods
7. Human resources management:
- Manage, assign work, supervise, evaluate, and propose commendations and disciplinary actions for staff at the unit
- Train and support career development for staff at the unit
- Coordinate participation in recruitment and team building at the unit
- Update, disseminate, and guide the implementation of relevant institutional documents
- Build a professional, efficient and united working environment
JOB REQUIREMENTS:
- Bachelor's degree or higher in Economics, Banking, Finance, Foreign Trade, Business Administration or equivalent
- 5 years in Finance and Banking, with a minimum of 03 years in non-credit product development/solution design
BENEFITS WHEN JOINING MSB
Attractive salary and bonus:
• Competitive salary compared to the market and commensurate with capacity, to be negotiated when candidates pass the interview round.
• Attractive incentive/KPI bonus scheme and commission, paid monthly, unlimited income (for sales positions and some special positions).
• Year-end performance bonus from 2 to 5 months average salary of the year, depending on evaluation and ranking results.
Comprehensive benefits policy:
• Insurance according to legal regulations and private health insurance for MSB staff.
• Diverse benefits schemes: flexible working hours, summer leave, birthday leave, school opening leave for children,...
• Loan programs with preferential interest rates for staff.
Training and career advancement:
• In-depth, systematic training programs in the direction of transformation (Re_skill, Up_skill, New_skill), tailored to each job position group.
• Guided and mentored carefully by direct leaders, managers and industry experts.
• Management development program for potential employees, helping them prepare for management and leadership positions in the future.
• Priority recruitment of management levels from internal staff, creating advancement opportunities for employees.
Professional working environment and dynamic corporate culture:
• Comfortable, friendly, emphasizing responsibility and mutual support.
• Dynamic, creative, encouraging innovation and continuous learning.
• Respecting differences, emphasizing teamwork and effective cooperation.
• Many vibrant cultural, sports and entertainment activities, creating a connected and joyful working environment.
• Multiple years recognized by HR Asia as "Best Place to Work in Asia" and by Anphabe as "Enterprise with Happy Human Resources".