Job Description
1. Business Development (achieving Sales KPI - business targets)
• Advise and support the Director of Retail Banking Center/Commercial Banking Center to manage and operate the credit business segment within the assigned scope
• Research the market and demographic situation in the area, the situation of existing customers to gather relevant information for identifying target customer groups, approaches, and marketing methods. At the same time, continuously build relationships with government agencies, organizations, associations, individuals, etc., to support customer development
• Develop programs and action plans for each target customer group to sell appropriate Credit products (credit products according to the Bank's regulations for each period) to achieve assigned business targets
• Organize and implement the business plan of the Retail Banking Center/Commercial Banking Center including sales teams through resource allocation, task assignment, implementation timeline, and result evaluation to introduce measures to enhance implementation effectiveness and support center staff in completing their tasks
• Conduct reporting on work, propose/provide feedback to direct management on work, products, and processes implemented and to the competent authority when requested (including resolving customer complaints, reporting to Risk Management...) within authority
2. Service Quality Management:
• Implement MSB's service quality standards: 5S, 4C... to enhance customer experience when conducting transactions and using products
• Be responsible for directing/directly resolving customer complaints regarding the assigned business group
• Coordinate with sales staff and relevant parties to ensure timely processing of credit applications and customer requests
3. Compliance Management and Risk Control:
• Manage compliance of the assigned business group, including: SLAs, use and update of sales tools, regulations on interest rates/exchange rates/fees/limits,...
• Manage the remediation of Internal Audit recommendations for errors identified in the assigned business group
• Manage non-performing loan ratio and implement the non-performing loan ratio control plan for the assigned business group
4. Human Resources Management:
• Manage, assign work, supervise, evaluate, and propose rewards and discipline for staff in the assigned business group
• Train and support professional development for staff
• Participate in recruitment and team building for the assigned business group
• Update, disseminate, and guide the implementation of relevant institutional documents
• Build a professional, efficient, and united working environment at the Bank
Job Requirements
1. Qualifications:
• Bachelor's degree or higher in Economics, Finance, Banking, or related fields
• IT: Proficient in using office application software
2. Experience:
• At least 5 years of experience in credit and financial banking operations with the most recent 2 years evaluated at equivalent S level or above; or
• At least 1.5 years managing a sales team;
• Preference for candidates who have worked in equivalent positions at credit institutions with scale equivalent to or larger than MSB, or have at least 3 years of experience in equivalent positions at financial organizations/banks with smaller scale and good customer development capability
BENEFITS WHEN JOINING MSB
1. Attractive Salary and Bonus:
• Competitive salary compared to the market and commensurate with ability, to be negotiated when candidates pass the interview round.
• Attractive incentive/KPI bonus and commission schemes, paid monthly, unlimited income (for sales positions and certain specialized positions).
• Year-end performance bonus from 2 to 5 months of average annual salary, depending on evaluation and ranking results.
2. Comprehensive Welfare Policy:
• Insurance according to legal regulations and private health insurance for MSB staff.
• Diverse welfare schemes: flexible working hours, summer leave, birthday leave, school opening leave for children,...
• Loan program with preferential interest rates for staff.
3. Training and Career Development:
• In-depth and systematic training programs following transformation direction (Re_skill, Up_skill, New_skill), customized for each job position group.
• Guided and mentored carefully by leaders, direct managers, and industry experts.
• Management development program for high-potential employees to prepare them for future management and leadership positions.
• Priority recruitment of management positions from internal staff, creating advancement opportunities for employees.
4. Professional Working Environment and Dynamic Corporate Culture:
• Comfortable, friendly, emphasizing responsibility and mutual support.
• Dynamic, creative, encouraging innovation and continuous learning.
• Respecting differences, emphasizing teamwork spirit and effective cooperation.
• Many cultural, sports, and entertainment activities, creating a cohesive and enjoyable working environment.
• Recognized for many consecutive years by HR Asia as "Best Place to Work in Asia" and by Anphabe as "Enterprise with Happy Human Resources".
