I. JOB DESCRIPTION
- Make persuasive phone calls to customers to collect overdue loan payments according to the allocated quota, following the call script in accordance with regulations.
- Update call history and customer information in the system;
- Plan and monitor customer lists in priority order to recover overdue loans;
- Monitor customers' daily payment schedules;
- Detect, verify and report special cases (fraud, scams, etc.) to management;
- Provide customer consultation support when needed in accordance with job responsibilities;
- Participate in other tasks as assigned by the Department Head.
II. JOB REQUIREMENTS
- High school diploma or above;
- Good communication and negotiation skills with customers;
- Ability to focus effectively on work;
- Careful, highly compliant and principled in work;
- Good health, dynamic, enthusiastic, able to handle high work pressure, clear and pleasant voice.
- Working hours: 8:30 AM - 5:30 PM, Monday to Saturday morning
- Work location: 43 - 45 Thao Dien, Thu Duc City (former District 2), Ho Chi Minh City
III. COMPENSATION AND BENEFITS:
Income:
- Base salary: negotiable
- Lunch allowance: 500,000 VND
- Performance bonus based on work results
Insurance:
- Health insurance and social insurance as per state regulations
- Health insurance for employees
Other benefits:
- Condolence and celebration allowances as per company regulations
- Leave policy: Annual leave and seniority leave as per regulations
- Bonuses (gifts/cash) on holidays, Tet and important occasions according to company policy (8/3, 30/4, 1/5, 1/6, Mid-Autumn Festival, 20/10, 19/11...)
- Support for activities: YEP, cultural and sports activities such as Badminton Club, running, travel, team building 2 times/year
- Participation in training courses to improve professional skills
