Manager of Credit Support Operations Guidance & Supervision

FUNCTIONS

1. Deploy and organize the implementation of guidance and supervision functions and tasks for credit support operations.
2. Organize the implementation of inspection and supervision of credit management and support operations in order to:
   • Detect and correct errors and violations related to credit management and support operations at units performing credit management and support operations throughout the Vikki Bank system.
   • Ensure compliance with product policies, procedures, and regulations related to credit management and support operations of Vikki Bank and the law.
   • Promptly detect cases showing signs of violations to provide early warnings to relevant units.
3. Advise the Director of Credit Management and Support Operations on the activities of guidance and supervision of credit support operations.

MAIN TASKS

1. Develop operational objectives for guidance and supervision of credit support operations, assign targets to personnel in guidance and supervision of credit support operations, and monitor target achievement:
   • Develop the volume and quality of work for guidance and supervision of credit support operations in accordance with Vikki Bank's business targets and quality policies.
   • Assign targets to Department Heads, Principal Specialists/Specialists in guidance and supervision of credit support operations.
   • Be responsible to the Director of Credit Management and Support Operations for the level of target achievement in guidance and supervision of credit support operations.
2. Propose and implement the development of guidelines, procedures, and regulations related to credit management and support operations throughout the system.
3. Organize guidance and business consultation related to credit management and support operations for relevant units.
4. Organize inspection and supervision (online) of the implementation of credit management and support operations by units under the center and business units authorized to handle credit management and support operations according to the functions and tasks assigned to guidance and supervision of credit support operations in accordance with Vikki Bank regulations in each period.
5. Manage at the system level the positions of business support at business units:
   • Develop business support position establishment for the entire system.
   • Deploy and monitor the work completion rate of business support positions.
   • Provide opinions (based on recommendations from the business unit head) on promotion of position rank and appointment of business support personnel.
6. Manage direct subordinate personnel:
   • Develop personnel plans (recruitment, training, etc.), participate in training and development of successor personnel.
   • Conduct periodic performance evaluations of personnel in guidance and supervision of credit support operations.
   • Propose to the Director of Credit Management and Support Operations on personnel matters for guidance and supervision of credit support operations: salary, bonus, personnel appointment, handling of personnel not meeting requirements, etc.
   • Update, disseminate, and distribute business documents and forms to personnel in guidance and supervision of credit support operations.
   • Supervise compliance with internal regulations of personnel in guidance and supervision of credit support operations in accordance with Vikki Bank regulations.
7. Other work:
   • Develop curriculum and participate in training on guidance and supervision of credit support operations for positions under the credit management and support operations center and related positions.
   • Participate in projects or provide input in the development of products; policies/regulations/procedures related to credit management and support operations and post-credit management; credit forms of related departments/divisions.
   • Perform other work as assigned by the Deputy General Director in charge of the division/Division Director, Director of Credit Management and Support Operations.

BASIC REQUIREMENTS

Education: Bachelor's degree or higher from a regular university.

Major: Economics, Banking, or Law.

Foreign language: Able to communicate in basic English.

IT skills:

1. Proficient in office IT (Word, Excel, and Power Point);
2. Good use of specialized programs and software in the banking field and Vikki Bank's application software.

PROFESSIONAL COMPETENCIES

Work and management experience:

At least 05 years of work experience in positions related to bank credit (credit supervision, credit management, credit management and support operations). Of which at least 03 years of experience in an equivalent management position.

Knowledge:

1. Knowledge of laws related to banking.
2. In-depth knowledge of bank credit.
3. Full understanding of credit granting regulations, legal documents of state agencies, business documents of Vikki Bank on credit, and legal documents on collateral.
4. Knowledge of inspection and evaluation of credit files at banks.

Skills:

1. Research, analysis, and data synthesis skills.
2. Time management skills.
3. Communication and problem-solving skills.
4. Expression and training skills.
5. Good data control skills, performing work with high accuracy.
6. Personnel management skills.

Other basic requirements: High compliance, carefulness, honesty, and ability to handle high work pressure.