Job Description
1. Perform transactions at the counter according to assigned duties in compliance with MSB regulations and laws:
- Receive customers, understand their needs, introduce, advise and support customers on NHBL/MSB products/services
- Perform transactions: open accounts and provide account services, card-related operations, savings deposits, fixed-term deposits, cash receipts and payments, disbursements, debt collection, gold and foreign currency trading, treasury and ATM operations, checks, remittances, domestic money transfers, international money transfers and other permitted transactions
- Guide, support and answer questions from customers and business units regarding counter transactions
2. Comply with operational procedures, ensure transaction efficiency and meet service quality standards for counter transactions:
- Complete/exceed transaction quotas as set by MSB for each period
- Comply with MSB operational procedures and laws; comply with SLA regulations, use and update sales tools, regulations on interest rates/exchange rates/fees/limits,... and other related procedures
- Implement service quality standards: 5S, 4C... of MSB to enhance customer experience when conducting transactions and using products
3. Implement sales, complete business targets within assigned scope:
- Introduce, advise and sell NHBL products, complete assigned business targets according to regulations
- Participate in and support business units as requested in sales campaigns, marketing programs, new product launches,…
4. Other tasks as directed and assigned by competent authorities
Job Requirements
1. Qualifications: Associate degree or higher, majoring in Economics, Finance, Banking, Business Administration or equivalent
2. Experience: Minimum 06 months in positions in the banking sector, Non-credit/Credit in KHCN (retail banking), Customer care...
BENEFITS WHEN JOINING MSB
1. Attractive salary and bonus:
• Competitive salary compared to the market and commensurate with capacity, to be negotiated when candidates pass the interview round.
• Attractive incentive/KPI bonus and commission schemes, paid monthly, unlimited income (for sales positions and some special positions).
• Year-end performance bonus from 2 to 5 months average salary of the year, depending on evaluation and rating results.
2. Comprehensive benefits policy:
• Insurance as per law and private health insurance for MSB staff.
• Diverse benefits: flexible working hours, summer leave, birthday leave, school opening leave for children,…
• Loan program with preferential interest rates for employees.
3. Training and career advancement:
• In-depth, systematic training programs in the direction of transformation (Re_skill, Up_skill, New_skill), tailored to each job position group.
• Guided and mentored carefully by direct leaders, managers and industry experts.
• Management development program for high-potential employees, helping them prepare for management and leadership positions in the future.
• Priority recruitment of management levels from internal staff, creating advancement opportunities for employees.
4. Professional working environment and dynamic corporate culture:
• Comfortable, friendly, emphasizing responsibility and mutual support.
• Dynamic, creative, encouraging innovation and continuous learning.
• Respect for diversity, emphasizing teamwork and effective cooperation.
• Many vibrant cultural, sports and entertainment activities, creating a cohesive and enjoyable working environment.
• Multiple years in a row recognized by HR Asia as "Best Place to Work in Asia" and by Anphabe as "Enterprise with Happy Human Resources".