Job description
- Conduct inspections, surveys, overall assessments, and periodic quality assessments of services/work quality assigned to the ME Technical division, and assess compliance with Company Procedures/Regulations/Rules by departments/facilities.
- Support departments/facilities in controlling activity quality and service quality to enable timely adjustments;
- Inspect, assess quality control and approve handling of violations at departments/facilities;
- Investigate and clarify violations affecting service quality and breaches of Company Rules;
- Research root causes and solutions to remedy errors affecting work quality/service quality;
- Contribute opinions, participate in drafting and improving work processes of departments;
- Perform other work as assigned by the Head of Department
Requirements
- Bachelor's degree or higher in M&E Technical, Electrical, Electromechanical, Civil & Industrial Construction, or related fields;
- Minimum 02 years of experience in quality control/process management, particularly in Urban Area Operations, building, restaurant hotel, and after-sales service management;
- Good communication skills, persuasive argumentation; analytical and logical thinking;
- Serious, honest, careful, meticulous, quick and agile work style, keen and flexible.