Job description
- Manage all work areas in the urban area including operations, planning, budgeting, personnel management across all service divisions to achieve resident/customer satisfaction objectives;
- Maintain and ensure services are delivered with professional and timely manner, meeting standards (Utility services, technical, housekeeping, security, landscaping)
- Resolve all inquiries and complaints from customers regarding services, handle issues arising in the urban area;
- Organize and implement community activities and provide complete information to residents;
- Recruit, train and manage the entire team of staff at the Management Board;
- Monitor the implementation of service contracts and service quality of suppliers;
- Analyze and evaluate results of periodic customer satisfaction surveys;
- Monitor systems, sanitation conditions, occupational safety, fire prevention and control of apartment/villa areas according to standards;
- Establish, build and maintain cooperative and trustworthy relationships with customers, partners, suppliers, state management agencies;
- Organize periodic meetings with the Management Board in the managed area;
- Perform other tasks as assigned by the Human Resources Department;
Requirements
- Age: 25 - 45 years old
- Qualifications: Bachelor's degree or higher
- Minimum 2 years in an equivalent management position as Head of Department/Operations Director in the fields of Urban Area Operations Management, Hotel Management, Resort/utility services.
- Communication skills, problem-solving; meticulous attention to detail and service quality mindset.
- Good thinking, management qualities.
