Specialist/Officer Business Development & Teller
Area: Long An Branch, Ben Luc Sub-branch, Hau Nghia Sub-branch
POSITION: SPECIALIST/OFFICER BUSINESS DEVELOPMENT
MAIN RESPONSIBILITIES
- Develop annual/quarterly/monthly business development plans aligned with the Branch/Sub-branch and Bank's overall plans and targets;
- Implement approved business development plans for products and services for SME customers (KHDN) to achieve assigned targets;
- Deploy marketing programs, implement regulations/guidelines on service quality, brand image, and general Bank regulations and laws;
- Conduct credit assessment and submit files/proposals to the competent approval level;
- Conduct periodic inspections of customers' financial situation and business operations, ensuring overdue debt ratio is maintained within acceptable limits;
- Inspect the purpose of loan use, check collateral and progress of implementation of approved credit conditions, ensuring compliance with Vikki Bank regulations;
- Ensure self-fulfillment of all required standards and competencies and continuously train and improve work performance to complete assigned tasks well;
- Coordinate with Head Office departments to promote business development with the best service quality while managing/preventing/handling emerging risks and take responsibility for collection/handling of overdue debt assigned to manage;
- Conduct reports related to service and sales activities for the SME customer segment. Store files and documents according to regulations;
- Perform other tasks as assigned by superiors.
BASIC REQUIREMENTS
- Education: Bachelor's degree or higher
- Major: Banking, Economics, Finance – Accounting, Foreign Trade, Business Administration, Law, Marketing and other related majors.
PROFESSIONAL COMPETENCIES
Experience:
- Minimum 03 years of experience in credit operations and sales for the Specialist position.
- Preferred experience in credit operations and sales for the Officer position.
Knowledge:
- Knowledge of banking products and services.
- Knowledge of credit and risk management.
- Knowledge and understanding of macroeconomics.
POSITION: TELLER
MAIN RESPONSIBILITIES
- Directly perform counter transactions and provide services according to customer requests quickly and accurately in accordance with regulations, procedures and guidelines;
- Ensure service quality standards at the unit to continuously improve customer service quality;
- Check and reconcile transactions, documents, and cash that have occurred/been recorded during the day;
- Be a member of the cash management committee, responsible for ensuring cash security, jointly liable for finances in case of cash loss (in case the unit lacks the position of Head of Customer Service Department and Internal Control Officer);
- Manage savings passbooks and card types assigned during the day, ensuring correct implementation of regulations, procedures and guidelines;
- Coordinate with the Currency and Cash Department in replenishing ATM machines;
- Care for customers at the unit;
- Coordinate with departments at the unit and Head Office to contribute to promoting business development with the best service quality while managing/preventing/handling emerging risks;
- Ensure self-fulfillment of all required standards/competencies and continuously train and improve work performance to complete assigned tasks well;
- Perform other tasks as assigned by superiors;
BASIC REQUIREMENTS
- Education: Associate degree or higher
- Major: Economics, Business Administration, Banking Finance, Accounting, Auditing and other related majors.
PROFESSIONAL COMPETENCIES
Knowledge:
- Knowledge of banking products and services.
- In-depth knowledge of customer service.
- Knowledge related to accounting operations.
- Knowledge of service quality standards.
