Job Description
1. Perform counter transactions according to assigned duties ensuring compliance with MSB regulations and the law
- Perform transactions: Account opening and provision of account services, card-related operations, savings deposits, fixed-term deposits, cash receipts and payments, disbursements, debt collection, gold and foreign currency trading, treasury and ATM operations, cheques, remittances, domestic money transfers, international money transfers and other permitted transactions
- Advise, guide, support and answer customer inquiries when performing counter transactions
- Perform post-verification of transaction documents, handover of documents and subsidiary ledgers with the State Bank and other credit institutions according to assignment
2. Ensure compliance with operational procedures, transaction efficiency and meet service quality standards for counter transactions
- Achieve transaction quotas as defined by MSB in each period
- Ensure compliance with MSB operational procedures and related legal regulations
- Meet service quality standards 5S, 4C according to the current service quality criteria set and published SLAs
3. Support business activities at the unit within the assigned scope
- Complete cross-selling targets/business targets as defined
- Participate in and support the unit's business activities as required in sales campaigns, marketing programs, new product launches, etc.
4. Perform other assigned work
Job Requirements
1. Qualifications:
- Associate degree or higher, majoring in: Finance, Banking, Business Administration, Economics, Accounting
- English: Level B or higher
- Proficient in office computer skills.
2. Experience:
- Level 1 Teller: None
- Level 2 Teller: Minimum 2 years of experience in Level 1 Teller position
3. Knowledge:
- Knowledge of legal matters related to financial and banking activities
- Understanding of banking products and services in general
4. Competencies (Skills/Abilities):
- Good communication and persuasion skills;
- Ability to work independently, in teams, and handle high work pressure;
5. Other requirements: Honesty, diligence, enthusiasm, good communication, good appearance
CANDIDATE BENEFITS
- Work in a dynamic, professional environment with many advancement opportunities.
- Provision of complete equipment to serve the job.
- Social insurance, health insurance, unemployment insurance coverage.
- Entitled to company benefits according to company regulations.
- Regular training and professional development.
