JOB DESCRIPTION:
- Build, manage and organize operational activities
- Establish relationships to develop new customers for the segment
- Organize customer care and development work to increase new customers and retain existing customers, increase service products on existing customers of the segment
- Receive and organize the deployment of retail banking service product groups to customers
- Consolidate feedback on retail banking service product groups to Hub Director, Business Unit Director to propose product and service improvements suitable to the business characteristics of the area
- Supervise service quality of the retail banking segment according to the Bank's service standards
- Manage, build and develop staff (recruitment, transfer, promotion, appointment...) on the basis of coordination with relevant parties (HR, SSD) to ensure sufficient resources for business operations in the retail banking segment
- Organize training, guidance, mentoring and coaching of staff in the retail banking segment to ensure adaptation to job requirements and alignment with ABBANK's organizational culture and core values
- Build a dynamic, efficient and fair working environment to retain staff and improve productivity of staff in the retail banking segment
- Deploy organizational culture activities, practice organizational culture regularly to set an example and encourage staff to understand, believe in and follow, thereby strongly promote organizational culture activities in the retail banking segment
- Implement business plans by month/quarter/year to ensure completion of business results for the retail banking segment
- Supervise business activities of the retail banking segment at the Business Unit and take direct responsibility to the Hub Director/Business Unit Director for the achievement of assigned targets
- Coordinate with other segments in the Business Unit to ensure effective new sales/add-on sales/cross-selling activities Deputy Head of Retail Banking (Thuy Nguyen - Hai Phong)
- Consolidate and propose to Hub Director/Business Unit Director measures to overcome difficulties and improve the effectiveness of the Unit's operations
CANDIDATE REQUIREMENTS:
- Qualifications: Bachelor's degree or higher in Finance - Banking, Economics, Commerce, Business Administration, Accounting or other related fields
- Experience: Minimum 03 years of relevant experience or experience in an equivalent position at a Bank or minimum 05 years of experience in the banking sector
CANDIDATE BENEFITS:
Attractive salary and benefits:
- Competitive salary level, directly reflecting the candidate's skills and experience (details will be discussed in the interview)
- 13 flexible days off, including birthday and other important occasions
- Full insurance according to labor law, along with ABBANK CARE - a special benefits program for ABBankers
- Preferential loan interest rates - Special benefits for ABBANK employees
Attractive career development opportunities:
- Join large-scale transformation projects, collaborate with leading experts to apply the latest technology in the banking industry
- Clear career development path, with opportunities for both technical and management development Support for training and certification in IT, banking/finance fields
Dynamic working environment:
- Flexible, youthful working model, encouraging innovation and creativity
- Modern office equipped with the most advanced equipment for employees
- Regularly organize extracurricular activities (team building, seminars, and cultural events), creating conditions for staff bonding and development
