Job description
• Develop products (new/refined) for the Retail Banking (KHCN) customer segment to meet business needs: build and perfect product design; analyze sales effectiveness and product usage effectiveness; propose product improvements to increase business value through monitoring product effectiveness indicators
• Conduct market research and analysis of retail banking customer needs to support product development (new/refined)
• Collaborate in building and managing retail banking customer experience (Priority segment): develop detailed customer journey and experience for each product/service, optimize customer experience; monitor service quality KPIs by product, handle emerging customer experience issues and feedback, propose improvements.
• Develop briefs (new/refined) and deploy retail banking products on internal software systems (e.g. CRM, BPM, CMV, App MB,...)
• Manage retail banking product effectiveness (P&L): consolidate retail banking product effectiveness data; recommend and coordinate with Business Units to propose pricing policies (interest rates, fees, promotions...) for each product to ensure effectiveness; coordinate with Business Units to implement price/fee adjustments; monitor, analyze and evaluate retail banking product portfolio effectiveness
• Provide in-depth consulting on retail banking product operations/solutions
Candidates please refer to the description below to compare experience and select the appropriate level to apply for:
• Specialist (Level 1–3): Directly perform specialized work. The higher the level, the greater the autonomy and complexity of work.
• Senior Specialist: responsible for results in a specialized area and guide Specialists in the team. Suitable for 5-8 years, having previously taken full responsibility for one area of work.
• Product Director / Product Expert: lead an important specialized area or product of the unit, provide in-depth professional consulting to related departments, may manage/coordinate a team. Suitable for 8-12 years, with deep expertise and team leadership experience.
• Senior Expert: lead and provide professional direction at bank level, directly advise the Block Director and leadership on strategy in the area of responsibility; may manage or coordinate teams. Suitable for > 12 years of experience, recognized as an industry leading expert.
Years of experience are for reference and comparison only, not mandatory information.
Requirements
- Bachelor's degree in economics, finance, banking, information technology, data, or marketing.
- 3 years of experience in finance/banking
- Knowledge of product development/customer segmentation/business/risk management/appraisal/approval/operations/information technology/data/marketing at financial institutions/banks.
- Priority given to certifications such as: CFA, FRM, PMP, or other related professional certifications.
- TOEIC 500 or above or equivalent certification.
BENEFITS:
- Personal and family health insurance
- Travel
- Fitness Center (Yoga, GYM,...)
- Support for sports training, transportation, childcare/kindergarten, and phone allowances
- Regular health check-ups
- 13th month salary
- Birthday leave
- Holiday bonuses (Tet, National Day, 30/4 - 1/5, Bank Anniversary,...)
- Performance bonus, Performance incentive
- Preferential loans
MB Bank requires candidates to provide the following detailed information:
- Personal information: Full name, Date of birth, Gender
- Phone number and email contact
- Education level, School graduated from
- Work experience
- 3 - 5 outstanding skills
Why should you ensure complete information when applying?
- Your application will be evaluated quickly.
- For applications with complete information and suitable recruitment criteria, MB Bank will proactively contact you for an interview at the earliest time.
- Candidates please check email and phone regularly to not miss interview appointments.
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