Job Description
• Perform reconciliation and dispute resolution operations for domestic/international account/card transactions (MasterCard, Visa).
• Conduct transaction reconciliation, electronic reconciliation, process refund reconciliation to ensure balance with data of card accounts related to reconciliation resolution.
• Identify and control risks during operations to minimize losses.
• Ensure efficient, accurate, safe processing and strict compliance with regulations and procedures of the State Bank, card organizations, and MSB.
• Participate in building requirements, test scenarios for assigned projects; participate in building guidance documents, procedures, and regulations related to relevant operations.
• Deploy/upgrade systems/modify/update documents to ensure operational improvements.
• Perform other assigned work.
Job Requirements
1. Qualifications:
• University degree in Economics, Banking and Finance.
2. Related Knowledge/Expertise:
• Understanding of financial banking products and services, non-cash payment services.
• Experience in accounting, project participation, knowledge of reconciliation and settlement operations.
• Understanding of international card operations, knowledge of Way4/core T24 software is an advantage.
3. Years of Experience:
• Minimum 3 years of experience in the financial banking sector, minimum 3 years of experience in Card Reconciliation/Settlement/Electronic Banking.
• Experience in international card reconciliation is an advantage.
4. Languages:
• English: Ability to read and understand documents, communicate with foreign partners in English well (Level 2).
5. Skills:
• Logical thinking, evaluation, problem-solving and decision-making.
• Teamwork ability.
• Proficient use of Excel, Word, PowerPoint.
BENEFITS WHEN JOINING MSB
1. Attractive Salary and Bonus:
• Competitive salary compared to the market and commensurate with ability, to be negotiated when candidates pass the interview round.
• Attractive incentive/KPI bonus and commission schemes, paid monthly, unlimited income (for sales positions and some special positions).
• Year-end performance bonus from 2 to 5 months average salary of the year, depending on evaluation and ranking results.
2. Comprehensive Welfare Policy:
• Insurance according to legal regulations and private health insurance for MSB staff.
• Diverse welfare schemes: flexible working hours, summer leave, birthday leave, school opening leave for children, etc.
• Preferential loan programs for employees.
3. Training and Career Development:
• In-depth, systematic training programs in the direction of transformation (Re_skill, Up_skill, New_skill), customized for each job position group.
• Guidance and mentoring by direct leaders, managers and industry experts.
• Management development program for high-potential employees, helping them prepare for future management and leadership positions.
• Priority recruitment of management level from internal staff, creating advancement opportunities for employees.
4. Professional Working Environment and Dynamic Corporate Culture:
• Comfortable, friendly, emphasizing responsibility and mutual support.
• Dynamic, creative, encouraging innovation and continuous learning.
• Respect for diversity, emphasizing teamwork spirit and effective cooperation.
• Many vibrant cultural, sports and entertainment activities, creating a cohesive and enjoyable working environment.
• Multiple years in a row recognized by HR Asia as "Best Place to Work in Asia" and by Anphabe as "Enterprise with Happy Human Resources".