Live Operations Lead, VNGGames

• Release quality and team development 
• Own Thai localization, QA and release readiness.
• Establish submission deadlines, review processes and backup coverage; coach the team and identify staffing needs. 
• Escalate release risks through agreed approval channels. Thai live operations 
• Own the local events and in-game activity calendar. 
• Adapt regional segmentation, messaging and playbooks to Thai players and the football calendar, coordinating with Marketing and UA. Player understanding 
• Combine cohort and event data with interviews, surveys and gameplay observation. Include new, returning and lapsed players, plus competitor-game players. Work with Community and customer support on recruitment and opt-in outreach. Developer follow-through 
• Provide reproducible defect reports and evidence on lag, disconnects and player friction. Prioritize product proposals with HQ, track decisions and rationale, and evaluate shipped improvements. Later priorities 
•  Once core operations are stable, support provincial expansion and persistent, season-based competitive formats with Marketing, UA and the regional competition owner. Own operational readiness and player-experience feedback, using pilot results to guide expansion.

Requirements