General Description
Responsible for supporting sales activities and Model House Management, sales office for the Head of Northern Business Department in assigned projects/areas, contributing to the achievement of common business targets of the Project, Company and Group.
Main Responsibilities
1. Business Support & Agency Management
1.1. Document Management & Project Reporting:
- Manage project documents such as contracts, deposit slips, sales kits, price lists, proposal forms…
- Monitor sales progress and consolidate data to prepare periodic reports
- Prepare proposal forms for new content, coordinate with relevant departments to ensure approvals are processed on time and promptly
1.2. Monitor, support agencies & sales:
- Monitor, support, contribute to encouraging and motivating brokerage activities of agency platforms and sales teams at the project.
- Capture market information, competitors and regularly update management.
- Propose creative solutions to optimize sales effectiveness, increase market competitiveness, propose promotional programs to achieve revenue targets.
1.3. Sales Operations & Commission Reconciliation:
- Use sales management software to support agencies in reserving/ordering products.
- Continuously update inventory and latest sales policies.
- Perform commission reconciliation and promotional policies for distribution partners.
2. Model House/Sales Gallery Operations
- Participate in supporting set-up, renovation (if any) of model house area, sales office according to requirements of each phase.
- Maintain and manage operations of model house area, coordinate contractors (security, cleaning, utilities, internet, printing, office supplies…) to ensure model house and sales office operate stably and neatly.
- Manage facilities, models and assets of the Developer in the model house and sales office area
- Enhance customer experience and support reception of agency platforms at the model house area.
- Ensure sales team and agencies comply with Developer's regulations and standards.
3. Coordinate Marketing Activities (Online & Offline):
- Support implementation of online and offline marketing activities, including filming, photographing project progress, updating construction site and events.
- Support updating content on project digital platforms (Fanpage, TikTok, YouTube...).
- Participate in preparing and organizing sales launch events at Sales Gallery, Model House opening
4. Data Management & Administrative Procedures
- Manage, maintain and update customer database (Phone/Email); record project visit history and transaction history.
- Be the focal point for receiving and coordinating handling of inquiries and complaints from agencies and customers.
- Act as a bridge between relevant parties to ensure all issues are resolved quickly and effectively.
- Ensure strict compliance with internal regulations and policies.
Job Requirements
Education / Experience
- Education: Bachelor's degree or higher in Real Estate Business, Business Administration, Economics or related fields.
- Experience: At least 2 years of experience working in the real estate field.
- Preferred: Candidates who have held equivalent positions at major Developers or reputable Real Estate Distribution Units/Trading Platforms.
Professional Skills
- Knowledge: Deep understanding of the real estate market (from mid to high-end segments to resort real estate), solid grasp of sales operations procedures and administrative procedures in the industry.
- Technology & Creative Skills: Proficient in office software (Word, Excel, PowerPoint) and document management. Knowledge of basic design tools, video editing and social media (Canva, CapCut, TikTok...) is a major advantage.
- Soft Skills: Good communication, negotiation and presentation skills; capable of data consolidation and keen report analysis.
- Foreign Language: Proficient English (Listening, Speaking, Reading, Writing) is a priority advantage.
Mindset & Behavior
- Multi-tasking & Pressure Tolerance: Handle multiple tasks simultaneously, flexibly solve problems even in high-pressure environments.
- Sense of Responsibility & Ownership: Proactive, highly responsible and committed to accompanying common project targets.
- Coordination Skills: Connect and coordinate smoothly and effectively with relevant departments in work.
