- Proactively care for customers regarding service package information, advise and guide customers on using FPT Telecom's additional services and promotional programs for customers
- Support customers with procedures related to contracts: clarify contract and promotional information, receive and process customer information changes
- Resolve customer complaints and inquiries via telephone related to: debt, contracts, policies, product information
- Notify customers of monthly internet and television fees
- Support customers to complete fee payment within the month
- Collect fees from customers paying at the transaction counter and from fee collection officers working at the branch
- Female, Age < 30, Bachelor's degree or higher, priority given to candidates with majors in Economics (Business Administration, Accounting, Banking Finance...)
- Confident communication, persuasive, no accent, no stuttering, no basic pronunciation errors
- Ability to organize and supervise work
- Basic office IT skills
- Priority given to candidates with at least 1 year of experience in Customer Service, Customer Care, Fee Collection Management, Debt Management, Sales Consulting,...
- Diverse bonuses: 13th month salary, summer bonus, business performance bonus…
- Entitled to full benefits under current labor law: health insurance, social insurance, unemployment insurance…
- Welfare: Annual health check-ups, FPT Care specialized health insurance package for inpatient and outpatient examination and treatment,...
- Friendly, professional, dynamic and youthful working environment
- Opportunity to participate in company's professional training and skills development programs
- Opportunity for advancement to management positions in the company