- Receive customer requests through electronic interaction channels
telephone/email/webchat/facebook and perform:
- Provide information, answer inquiries, advise, and guide customers on the use of SeABank's products and services.
- Handle customer inquiries, complaints, and feedback regarding customer transactions and SeABank's products and services.
- Process transaction inquiry requests related to SeABank's products and services according to SeABank's product supply guidelines/procedures/regulations.
- Perform operational transactions as requested by customers and SeABank branches within the scope of assigned/regulated authority.
- Perform other support work:
- Fully input data and report the content of customer calls received into the Contact Center Note program.
- Proactively update information on SeABank's procedures, regulations, and products and services.
- Monitor and provide timely feedback reports to management on issues arising during work performance.
- Proactively propose opinions on obstacles arising related to SeABank's products, services, and internal regulations.
- Perform other related tasks assigned by management from time to time.
