Job description
I/ Business Management
1.1 Research market and consumer trends, assess market share and competitors
1.2 Coordinate with Project Management on space allocation, merchandise categories, and tenant arrangement for new projects.
1.3 Develop business plans and action programs to achieve business objectives.
1.4 Organize, control, and evaluate leasing operation effectiveness according to leasing plans; each project has feasible annual occupancy and revenue plans ensuring occupancy rate and leasing revenue, high tenant closing rate
1.5 Organize tenant portfolio development, conduct tenant care and classification reviews, achieve chain tenant development plans
1.6 Control tenant quality (image, products, design, construction) to meet Vincom standards, align with shopping mall positioning, ensure compliance with brand planning and leasing space, ensure timely opening.
1.7 Control quality and processing speed of work (leasing procedures) of subordinate staff; no errors in controlling lease invitation letters and lease contracts
1.8 Support and coordinate with Management Board to handle difficult customer situations when operating in the shopping mall. Develop replacement tenant leasing plans at operating projects, ensure occupancy rate and leasing revenue for each facility (shopping mall)
2/ OPERATIONS MANAGEMENT AND SERVICE QUALITY
2.1 System of regulations that are concise, simple, standardized, easy to apply and oriented towards high efficiency.
2.2 Budget implementation: efficient; optimize revenue and expenses; no waste; complete financial plans well.
2.3 Build a team of Department Heads/Business Specialists with market sensitivity, good knowledge and expertise in retail and leasing, customer service mindset; Have a succession talent pool that is systematically trained.
Requirements
Bachelor's degree or higher in Economics, Business Administration, Marketing, Commerce or related fields.
Minimum 5 years of experience in business development, customer development, commercial space leasing, retail real estate or equivalent fields; including at least 2–3 years of team management experience.
Good network of relationships with retail brands, F&B, entertainment, education, health & beauty or potential business partners.
Understand retail market, consumer trends, shopping mall operations and business models of domestic and international brands.
Experience in developing tenant exploitation strategies, negotiating commercial terms and signing contracts.
Good skills in market analysis, business planning, budget management and revenue forecasting.
Excellent communication, presentation, negotiation and relationship-building skills.
Ability to lead and guide teams to achieve revenue targets and occupancy rates.
Proactive, decisive, sharp business thinking, results-oriented and able to handle high pressure.
Good English communication and working skills are an advantage.
