Job Description
1. Establishing and developing partnerships
- Proactively search, research, collect information, analyze and assess partner potential; propose selecting partners aligned with the unit's business development direction.
- Build and propose business cooperation models (Business Model), ensuring feasibility, effectiveness and sustainable development potential.
- Chair or participate in negotiations and discussions of cooperation terms, benefit-sharing mechanisms, rights and obligations of parties.
2. Managing and developing partner relationships
- Establish coordination mechanisms, working procedures and contact points between parties during the cooperation process.
- Maintain relationships, organize periodic exchange and working sessions with partners to ensure effective implementation.
- Proactively propose expanding content, scope and cooperation opportunities according to each development stage.
3. Coordinating implementation with internal units
- Serve as liaison coordinating with relevant units such as Product, Risk Management, Legal, Sales & Distribution, Information Technology and Operations to build, improve and implement cooperation programs.
- Provide information, analyze partner and customer profiles in the partner ecosystem, serving as a basis for units to build products, policies and business mechanisms.
- Monitor, follow up and handle issues arising during cooperation implementation coordination.
4. Exploiting and developing the partner ecosystem
- Research and effectively exploit existing customer files of partners to develop customers and increase business opportunities.
- Build and implement cross-sell and up-sell programs for banking products and services through the partner ecosystem.
- Propose solutions to increase customer lifetime value (CLV), optimize customer exploitation effectiveness and revenue from partnership relationships.
5. Promoting growth of business targets
- Build and implement cooperation plans to promote growth of non-term deposits (CASA).
- Develop customers, promote growth of credit outstanding for both individual and corporate customer segments.
- Promote service fee income (Fee Income) through exploiting business opportunities from the partner ecosystem.
- Monitor, evaluate results of assigned business targets and propose solutions to promote growth.
6. Supervising and evaluating cooperation effectiveness
- Build, monitor and manage key performance indicators (KPI) for evaluating cooperation effectiveness with each partner.
- Periodically analyze and evaluate cooperation activity effectiveness in terms of revenue, costs, customer exploitation level and contribution to business objectives.
- Propose solutions to adjust, optimize cooperation models or terminate cooperation with partners not meeting effectiveness requirements and the unit's development direction.
Job Requirements
1. Qualifications:
- Education: Bachelor's degree or higher in Finance – Banking, Business Administration, International Business; Master's degree preferred.
- Foreign language: Able to communicate.
- IT: Office IT proficiency from good level and above, proficient in Excel and PowerPoint.
2. Experience:
- Minimum 03 years of experience in partnership development, business development, customer relationship management or product/service development at banks, financial organizations or enterprises with ecosystem partnership models.
- Preferred candidates with experience working with business/chain partners, building and implementing business cooperation models, cross-sell programs or exploiting customer files from partners.
- Experience in negotiations, building cooperation proposals, coordinating implementation with multiple functional units and monitoring business effectiveness after cooperation.
- Track record or actual results in partner development, customer growth, revenue or product/service usage level is an advantage.
3. Knowledge:
- Understand retail banking products and services; preferred knowledge of deposits/CASA, credit, cards, payments and solutions for individual customers, business owners and partner employees.
- Knowledge of business development, partner relationship management, building cooperation models and implementing cross-sell/up-sell activities.
- Understanding of business effectiveness analysis, building commercial proposals, benefit-sharing mechanisms and indicators measuring cooperation effectiveness.
- Basic understanding of bank internal processes, risk management, compliance, legal and customer information security.
- Ability to analyze markets, industries, business models and customer profiles to identify suitable cooperation opportunities.
4. Competencies (Skills/Abilities):
- Partnership development competency: Search, assess potential, build relationships and develop partner networks according to business direction.
- Business solution building competency: Identify partner/customer needs, design cooperation models and propose value-creating solutions for parties.
- Negotiation, presentation, communication and influence skills; ability to work with partner management levels.
- Project management and cross-departmental work coordination skills, closely tracking progress from agreement to actual implementation.
- Data analysis skills, business planning, KPI monitoring and cooperation effectiveness evaluation; good use of Excel and PowerPoint.
- Commercial thinking, customer orientation and results focus; proactively identify cross-sell, up-sell opportunities and promote customer conversion.
- Problem-solving ability, managing multiple tasks, adapting to change and working independently/in teams effectively.
5. Other requirements:
- Professional conduct, proactive, responsible and results-oriented; comply with MSB's regulations, procedures and professional ethics standards.
- Able to communicate, build and maintain good relationships with external partners and internal units.
- Ready to travel, participate in working sessions, seminars or partner development activities when required.
- Able to work under pressure regarding schedule and business targets.
- Preferred candidates with business/chain partner networks or experience implementing cooperation with customer ecosystems.
BENEFITS WHEN JOINING MSB
1. Attractive salary and bonus:
• Competitive salary compared to market and commensurate with abilities, to be negotiated when candidates pass the Interview round.
• Attractive incentive/KPI bonus and commission schemes, paid monthly, unlimited income (for sales positions and some specialized positions).
• Year-end performance bonus from 2 to 5 months average salary of the year, depending on evaluation and ranking results.
2. Comprehensive benefits policy:
• Insurance according to legal regulations and private health insurance for MSB employees.
• Diverse benefits schemes: flexible working hours, summer leave, birthday leave, school opening leave for children,...
• Loan program with preferential interest rates for employees.
3. Training and advancement:
• In-depth, systematic training programs in transformation direction (Re_skill, Up_skill, New_skill), customized for each job position group.
• Guided and mentored carefully by leaders, direct managers and industry experts.
• Management development program for high-potential employees, helping them prepare for management and leadership positions in the future.
• Priority recruitment of management levels from internal staff, creating advancement opportunities for employees.
4. Professional working environment and dynamic corporate culture:
• Comfortable, friendly, emphasizing responsibility spirit, mutual support.
• Dynamic, creative, encouraging innovation and continuous learning.
• Respecting differences, emphasizing teamwork spirit and effective cooperation.
• Many cultural, sports and entertainment activities, creating a cohesive and joyful working environment.
• Multiple years recognized by HR Asia as "Best Place to Work in Asia" and by Anphabe as "Enterprise with Happy Human Resources"
