1. Position Introduction
Sale Operations plays a crucial role in operating the business activities of cybersecurity products and services. This position is responsible for managing the entire sales process, including tender documentation, contracts, debt reconciliation and coordinating information between Sales – Technical – Legal departments. The objective is to ensure all transactions comply with security standards, accuracy and efficiency.
2. Job Description
2.1. Contract & Legal Documentation Management
- •Draft, review and prepare contracts according to the company's information security templates.
- •Track contract lifecycle: submission for signature, archiving, renewal, termination.
- •Verify completeness of security clauses: NDA, DPA, SLA, information security commitments.
- •Coordinate closely with Legal and Technical teams to ensure accuracy and compliance.
2.2. Tender/Bid Documentation Management – IT & Cybersecurity
- •Collect, analyze and consolidate tender documentation requirements from customers.
- •Coordinate with Pre-sales and Technical teams to develop bid proposals, including:
- •Technical requirements
- •Bill of quantities
- •Compliance documentation (ISO 27001, Vietnam information security standards, implementation documents)
- •Prepare and finalize bid documentation packages in correct format, on schedule, ensuring absolute accuracy.
- •Track progress, tender results and archive documentation fully according to security procedures.
2.3. Debt Reconciliation & Payment Support
- •Monitor payment deadlines and reconcile debt periodically.
- •Support Sales in debt collection within agreed timeframes.
- •Verify payment documents according to contracts and POs.
- •Consolidate debt and revenue reports by cycle.
2.4. Sales Support Operations Tasks
- •Manage sales data: pipeline, quotations, POs, corporate customer database.
- •Support quotation preparation for information security products/services, including licenses, subscriptions and SOC services.
- •Track KPIs and Sales team performance; standardize weekly/monthly/quarterly reports.
- •Coordinate information flow between Sales – Technical – Pre-sales – Legal throughout the business process.
2.5. Security Compliance & Internal Process Management
- •Strictly comply with internal Information Security Policy and data protection regulations.
- •Ensure all contracts, tender documentation and related documents are archived according to access control standards.
- •Report periodically on documentation status, risks and bottlenecks in operational processes.
3. Candidate Requirements
3.1. Education & Experience
- •Bachelor's degree in Economics, Business Administration, IT or related fields.
- •Minimum 1–2 years of experience in Sale Operations/Sales Admin positions in:
- •Cybersecurity (preferred)
- •IT
- •Enterprise Solutions (B2B, Government)
3.2. Professional Knowledge
- •Understand basic cybersecurity concepts: SOC, SIEM, IAM, Pentest, NDR, Firewall…
- •Able to read and understand technical documentation and IT tender proposals.
- •Experience managing sales processes for licensed products, managed security services or implementation projects.
3.3. Skills
- •Proficient in advanced Excel and CRM tools (HubSpot, Salesforce…).
- •Careful, meticulous, able to handle pressure and manage multiple tasks in parallel.
- •Good communication skills; effective coordination with Technical – Pre-sales – Legal teams.
- •High sense of responsibility; absolute compliance with security requirements.
3.4. Suitable Qualities
- •Compliance – accuracy – discipline.
- •Systematic thinking, ability to organize work tightly.
- •Ready to work in high-security requirement environments and tight deadlines.
4. Benefits
- •Competitive salary based on capability.
- •KPI bonuses and project business result bonuses.
- •Opportunity to develop into Senior Sale Ops or Business Operations roles.
- •Professional environment in the cybersecurity industry with many large projects.
- •Training on cybersecurity knowledge, IT procurement processes and information security standards.
- •Full benefits package according to legal regulations and company policies.
