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Receive incoming calls from customers via FPT Telecom Hotline - 1900 6600
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Support and guide customers in resolving technical issues: Internet, Camera, FPT Television, ...
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Record inquiries and coordinate with relevant departments to support customers.
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Listen, empathize, and deliver positive customer experience.
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Note: Work at office - No field visits. Only receive incoming calls, no outbound calls - no customer meetings.
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Work at office, in clear shifts, fixed position at 107 Nguyen Phong Sac, Cau Giay, Hanoi
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Secondary education or higher, any field. Support students awaiting graduation can start immediately.
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Clear voice, easy to hear, no speech impediment/stutter.
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Good communication, flexible situation handling, good listening skills.
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Sense of responsibility, proactive in work.
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No experience required – Training provided from the beginning.
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Priority given to candidates with experience in customer care, hotline, technical support (not required).
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Average income: 10,000,000 – 15,000,000 VND/month.
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Bonuses: 13th month salary and performance bonuses, top outstanding employee awards of the year.
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Training & development: Systematic training in business operations and skills.
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Full benefits as per law: Social insurance – Health insurance – Work injury insurance, annual leave.
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Clear career progression, long-term work opportunities.
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Enjoy welfare programs and internal cultural activities: Regular health check-ups, TINPNC care health insurance, FPT Telecom service discounts, vacation, teambuilding, sports...
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Work environment: Modern office, fixed position work. Young, friendly, transparent FPT culture.
