Job description
Task 1: Perform contract-related operations
1.1 Draft contracts & issue contract packages according to procedures
1.2 Draft contract appendices according to procedures
1.3 Explain contract terms to customers if necessary.
Task 2: Update contract information to the system
2.1 Input contract information that has been issued to customers according to templates/procedures/regulations into software/statistical files, complete reports as required.
2.2 Extract data from statistical files or software when requested.
Task 3: Monitor receivables and handle customer debt
3.1 Check and monitor customer receivables:
- Plan and implement customer debt collection to ensure KPI achievement.
- Compile reports on customer receivables status.
3.2 Handle customer debt:
- Establish a list of customers with late payment history and inability to pay, and notify management for timely handling.
- Propose measures to prevent late payment and bad debt situations.
- Negotiate with customers on customer debt handling measures.
Task 4: Resolve customer requests
- Implement and monitor the resolution of requests related to receivables/liquidation/assignment from customers according to procedures.
- Coordinate with relevant departments to propose solutions for customer requests/complaints and submit to management.
- Negotiate with customers on measures to resolve customer requests/complaints
Task 5: Other work as required & directed by direct manager
Benefits
- Full insurance coverage as prescribed by law.
- Year-end performance bonus according to capacity as per company regulations
- 13th month salary bonus as per company regulations
Requirements
Bachelor's degree or higher in Business Administration, Accounting, Economics, Law, Literature
At least 02 years of experience in positions of Customer Receivables Management, Customer Care, Financial Consulting, Contract Drafting / Legal Document Drafting
Experience in real estate and construction sectors
