Job Description
I. Support the Branch Director according to assigned duties/delegation, including one or several of the following tasks:
a. Direct and manage the development and implementation of business plans and customer service plans at the branch and subordinate transaction offices for segments in the assigned area to achieve/exceed assigned business targets, including but not limited to the following contents:
1. Analyze the market in the managed area; Develop, manage and implement business plans, customer development plans, proactively propose sales plans to achieve and exceed assigned targets;
2. Guide sales channels, develop customers, approach, advise, and offer products and services to target customer groups according to the bank's development direction in each period;
3. Focus on maintaining existing customers, developing new customers to increase market share of target customers;
4. Manage relationships with individual and corporate customers to ensure effective exploitation of customer needs, increase customer engagement with the Bank;
5. Organize customer care before, during and after sales to ensure increased relationships and engagement with customers;
6. Manage operational risks and manage customer portfolios within the scope of management to ensure safety and efficiency in business operations;
7. Manage and organize customer service provision activities in the assigned area; approve transactions according to authority specified in documents issued by the Board of Directors/General Director.
8. Other related work contents: Business plans of the branch and subordinate transaction offices, including: revenue targets, number of new customers, implementation methods,...
b. Manage and organize operational work in the assigned area based on operational guidance from the Operations Division:
1. Manage and organize treasury management activities, ensure treasury safety, provide treasury services to branches, transaction offices, customers, ATMs within the branch and transaction office scope;
2. Direct treasury inventory work, important seals and assets at the branch and transaction offices;
3. Manage and organize credit operations, support services, IT work at the branch and transaction offices;
4. Organize post-inspection and internal compliance control activities at the branch and transaction offices, ensure compliance with MSB's internal regulations;
5. Organize management of collateral assets at the branch and transaction office treasury;
6. Participate in the branch treasury management board.
7. Other related work contents.
c. Implement and supervise general management of the branch and subordinate transaction offices:
1. Grasp, update, train, communicate and organize implementation of policies, regulations, procedures, programs on products and operations according to general legal and banking regulations;
2. Directly approve documents and vouchers according to authority, control and sign-approve related reports of the branch and subordinate transaction offices sent to the General Director, State Bank, competent authorities (periodically or as required);
3. Represent Maritime Bank in working with competent authorities;
4. Bear responsibility for operational risks and other risks occurring in the branch and subordinate transaction offices including: resolving and reporting unusual transactions, incidents with risks and risk potential to Maritime Bank; urge or directly remedy timely reports and feedback from related departments under the Risk Management Division, Legal Advisory and Compliance Division;
5. Control operating costs and budgets in the branch's operations area according to authority and assigned plans;
6. Resolve issues and complaints within authority;
7. Supervise, manage and efficiently use infrastructure, ensure maintenance and development of the Bank's image and brand in the managed area.
8. Other related work contents.
d. Manage service quality at the branch and subordinate transaction offices:
1. Update, communicate and organize implementation of policies, regulations, programs on customer service quality according to Maritime Bank's regulations;
2. Organize and supervise individuals to directly remedy service quality shortcomings;
3. Resolve customer complaints that arise;
4. Organize training and guidance for staff on customer service quality and proactively research and propose measures to strengthen customer service quality to ensure best customer care;
5. Assign service quality tasks to each department, while supervising, evaluating, urging and reminding the implementation of customer service quality work of each individual and unit at the transaction office to ensure superior service quality for customers;
6. Be the contact point with the department responsible for service quality at the headquarters to handle service quality-related issues;
7. Bear responsibility for maintaining and improving service quality to meet service quality requirements, standards and committed SLAs;
8. Other related work contents.
II. Manage human resources at the branch and subordinate transaction offices according to authority (corresponding to the assigned work area):
1. Coordinate human resources to achieve effective use, operational and business performance according to commitments;
2. Manage, assign work, supervise, evaluate, propose rewards and discipline for staff according to authority;
3. Support staff career development;
4. Update, disseminate and guide implementation of institutional documents;
5. Participate in the part-time lecturer program according to mobilization by the Training Center;
6. Directly participate in recruitment and team building in the assigned work area according to authority;
7. Build a professional, efficient and united working environment;
8. Manage and plan for successor positions: Career development roadmap for staff, staff KPIs
Job Requirements
1. Qualifications:
• Bachelor's degree or higher, preferably above bachelor's level. Major: Finance Banking, Foreign Trade, Economics or fields related to the assigned work;
• Ability to communicate in English (equivalent to A1; or equivalent level or certificate);
• Proficient in office IT.
2. Experience:
• According to the requirements of the assigned work area but not less than 05 years of experience in Finance Banking, of which at least 01 year of experience in a supervisory/team leader/management position at Credit Institutions;
• Preferably have experience in business team leader, supervisor, customer service, business, customer care positions.
3. Knowledge:
• Understand legal regulations and State Bank regulations on banking operations;
• Understand banking business operations, Maritime Bank's products and services for customers and competitors' products and services;
• Understand relevant operational procedures related to the work;
• Preferably have knowledge and understanding of procedures/regulations on Accounting, Administration, Treasury, Customer Service operations in the Banking industry and Credit Institutions.
4. Competencies:
• General competencies:
+ Communication and presentation ability.
• Management/Leadership competencies:
+ Planning and organization ability;
+ Ability to manage work implementation process;
+ Evaluation and decision-making ability.
• Professional competencies:
+ Ability to handle customer complaints.
5. Other requirements: Understanding and good relationships with local authorities and local State Bank.
BENEFITS WHEN JOINING MSB
1. Attractive salary and bonus:
• Competitive salary compared to the market and commensurate with abilities, will be negotiated when candidates pass the interview round.
• Attractive incentive/KPI bonus and commission schemes, paid monthly, unlimited income (for sales positions and some special positions).
• Year-end performance bonus from 2 to 5 months average salary of the year, depending on evaluation and ranking results.
2. Comprehensive welfare policy:
• Insurance according to legal regulations and separate life insurance for MSB staff.
• Diverse welfare schemes: flexible working hours, summer vacation, birthday leave, school opening leave for children,.
• Loan program with preferential interest rates for staff.
3. Training and career advancement:
• In-depth, systematic training programs in the direction of transformation (Re_skill, Up_skill, New_skill), customized for each job position group.
• Guided and mentored carefully by direct leaders, managers and industry experts.
• Management development program for potential employees, helping them prepare for future management and leadership positions.
• Priority recruitment of management levels from internal staff, creating advancement opportunities for employees.
4. Professional working environment and dynamic corporate culture:
• Comfortable, friendly, emphasizing responsibility and mutual support.
• Dynamic, creative, encouraging innovation and continuous learning.
• Respect for differences, emphasizing teamwork and effective cooperation.
• Many cultural, sports and entertainment activities, creating a connected and joyful working environment.
• Multiple years in a row recognized by HR Asia as "Best Place to Work in Asia" and by Anphabe as "Enterprise with Happy Human Resources".