Job description
• In-depth analysis of customer needs, product models, market benchmarking
• Oversee/conduct research, market analysis and retail customer (KHCN) needs assessment to support product development (new/refinement)
• Oversee/conduct product development (new/refinement) for high-value retail customers, meeting business requirements: in-depth analysis of customer data, behavior, product effectiveness; propose solutions/build high-value-added products.
• Collaborate on building and managing retail customer experience (Priority segment): in-depth analysis of customer experience data (NPS, CSAT, VOC, customer behavior); propose experience design solutions & journey improvement; standardize CX measurement methods by product/channel
• Organize/conduct briefing document development (new/refinement) and retail product deployment on internal software systems (e.g. CRM, BPM, CMV, MB App,...)
• Conduct retail product performance management (P&L):
1. Assess and provide in-depth advice on retail product pricing models, profit management methods, market benchmarking
2. Collaborate on standardizing P&L calculation methods, allocating retail product portfolio costs, assessing financial risk, ensuring compliance when adjusting prices/fees
• Collaborate on overseeing the development and implementation of retail product marketing programs, coordinate with relevant units, business divisions (if applicable); provide in-depth product advice; participate in assessing accuracy and compliance of marketing content; support handling special marketing campaigns/major customers within assigned scope.
• Provide in-depth advice on retail product operations/solutions: standardize training document content; participate in training, coaching for sales teams & specialists; support handling complex sales cases.
Candidates please refer to the description below to compare experience and select the appropriate level to apply for:
• Specialist (Level 1–3): Directly perform professional duties. The higher the level, the greater the autonomy and complexity of work.
• Senior Specialist: responsible for results in a professional area and guide Specialists in the team. Suitable for 5-8 years, having previously taken full responsibility for one area of work.
• Product Director / Product Expert: lead an important professional area, product of the unit, provide in-depth professional advice to related departments, may manage/coordinate a team. Suitable for 8-12 years, with deep expertise and team leadership experience.
• Senior Expert: lead, provide professional direction at bank level, directly advise the Division Director, leadership on strategy in the area of responsibility; may manage or coordinate teams. Suitable for > 12 years of experience, recognized as an industry expert.
Years of experience are for reference and comparison, not mandatory information.
Requirements
- Bachelor's degree in economics, finance, banking, business administration, marketing
- Minimum 5 years of experience in finance and banking, including at least 3 years of experience in product development / customer segment / customer experience management / business / risk management / appraisal / approval / operations
- Preferred management experience in related fields.
- Preferred certifications such as: CFA, FRM, PMP, or other related professional certifications.
- TOEIC 700 or above or equivalent certification
BENEFITS:
- Personal and family health insurance
- Travel
- Fitness Center (Yoga, GYM,...)
- Support for sports training, transportation, childcare/kindergarten, phone allowances
- Regular health check-ups
- 13th month salary
- Birthday leave
- Holiday bonuses (Tet, National Day, 30/4 - 1/5, Bank Anniversary,...)
- Performance bonus, performance incentive
- Preferential loans
MB Bank requires candidates to provide the following detailed information:
- Personal information: Full name, Date of birth, Gender
- Phone number and email contact
- Education level, School graduated from
- Work experience
- 3 - 5 outstanding skills
Why should you ensure complete information when applying?
- Your profile will be evaluated quickly.
- For profiles with complete information and suitable recruitment criteria, MB Bank will proactively contact you for an interview at the earliest time.
- Candidates please check email and phone regularly to not miss interview appointments.
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