Role Overview
We are seeking a proactive and results-driven Product Manager to support product development and programme delivery within the Programme Management Office (PMO).
The successful candidate will manage the end-to-end product lifecycle, translating business requirements and user needs into actionable product strategies and delivery plans. The role also involves coordinating cross-functional teams, managing programme risks and dependencies, and ensuring alignment with business objectives, governance standards, and delivery timelines.
Key Responsibilities
1. Product Management & Delivery
- Manage the end-to-end product lifecycle, including discovery, requirements gathering, development, testing, deployment, and continuous improvement.
- Develop and maintain product strategies, roadmaps, and backlogs aligned with business priorities.
- Gather and analyse user requirements, identify business challenges, and translate findings into actionable product specifications.
- Prioritise product features and enhancements based on business value, user needs, and delivery feasibility.
- Oversee User Acceptance Testing (UAT), product releases, and post-launch improvements.
2. Agile Delivery & Stakeholder Management
- Coordinate with Engineering, Operations, Compliance, vendors, and business stakeholders to ensure successful product delivery.
- Facilitate Agile and Scrum ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
- Manage cross-functional dependencies, delivery schedules, and project milestones.
- Engage stakeholders to align expectations, resolve issues, and communicate product progress.
- 3. Programme Management & Governance
- Support PMO activities, including risk management, budget tracking, vendor coordination, and milestone monitoring.
- Maintain programme documentation, progress reports, and governance records.
- Monitor programme performance and ensure compliance with relevant security, regulatory, and quality requirements.
- Identify potential delivery risks and recommend appropriate mitigation measures.
4. Product Performance & Process Improvement
- Track product performance using KPIs, user feedback, and operational metrics.
- Identify opportunities to improve product adoption, user experience, and operational efficiency.
- Streamline workflows, reduce manual processes, and implement scalable operational improvements.
- Support change management initiatives, user training, and process documentation to facilitate product adoption.
- Undertake additional PMO-related responsibilities as required.
Requirements & Qualifications
Education
- Bachelor's degree in Business, Finance, Computer Science, Information Systems, or a related discipline is preferred.
- Professional certifications such as Certified ScrumMaster (CSM) are advantageous.
Professional Experience
- Experience in product management, product operations, programme management, or digital project delivery.
- Hands-on experience managing the product lifecycle, including requirements gathering, backlog prioritisation, Agile development, UAT, and production releases.
- Experience collaborating with technical teams, business stakeholders, and vendors to deliver digital products and process improvements.
- Familiarity with PMO governance, risk management, budget monitoring, and programme coordination.
Technical & Professional Skills
- Strong understanding of Agile methodologies, Scrum practices, and product development processes.
- Ability to translate business requirements into clear product specifications and delivery plans.
- Strong project coordination skills, including milestone tracking, dependency management, and risk mitigation.
- Experience analysing KPIs, product performance, and user feedback to support data-driven decisions.
- Ability to identify operational inefficiencies and implement effective process improvements.
Soft Skills
- Excellent stakeholder management and interpersonal skills.
- Strong written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
- Strong analytical, problem-solving, and organisational abilities.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Proactive, adaptable, and results-oriented, with a strong sense of ownership and accountability.
