Job description
- Advise and support customers on services, medical examination and treatment procedures, insurance policies and payment
- Arrange and manage appointment schedules for examinations/follow-ups according to treatment plans or customer needs
- Welcome and accompany customers throughout the hospital examination process
- Coordinate examination procedures and liaise with departments to optimize waiting time and enhance customer experience
- Support customers in various areas: clinics, testing, diagnostic imaging, pharmacy, etc.
- Coordinate handling of arising requests to ensure timely and attentive service to customers
- Support hospital admission/discharge procedures and payment, explain costs and insurance benefits
- Follow up after examination, care for customers and receive feedback
Other duties
- Receive and respond to customer information via phone/message
- Update data and track examination/follow-up schedules on the system
- Receive and handle customer complaints and grievances
- Prepare reports and perform assigned tasks
- Participate in professional development training programs
Requirements
- Bachelor's degree in foreign languages, public health, or hospitality and tourism
- Preferred: knowledge/skills in customer care; experience working in private healthcare settings
- At least 1 year of experience in service/customer care positions
- Preferred: fluent English and Chinese communication skills
- Professional demeanor, confident, gentle, courteous, strong service-oriented mindset, standard voice, clear pronunciation