Job description
• Advise and sell directly to individual customers and families; accompany children and elderly people through the journey of learning, experiencing and deciding to participate in the Vin New Horizon ecosystem.
• Make calls to potential customers; also confirm appointments and receive customers at the Hub.
• Receive appointment and contract targets and meet targets.
• Advise on Membership, Half-board and Full-board products suitable to customers' needs and level of care; present transparently about benefits and conditions.
• Welcome and guide customers to tour the Experience Space; coordinate in assessing care needs.
• Nurture and maintain pipeline; fully update customer information and status on CRM.
• Comply with anti-misunderstanding language; do not make absolute commitments about accommodation slots.
Requirements
- Initial work in Hanoi, then relocate to Nha Trang/ Ho Chi Minh City as required by the job.
- Bachelor's degree or higher in Business Administration, Communications, Languages or related fields.
- Natural and sincere communication with middle-aged and elderly customers; know how to ask questions rather than just present.
- 2–3 years of sales experience with targets, including telephone consultation or face-to-face meetings.
- Have sold high-value products/services with long decision cycles and multiple decision-makers.
- Patient in pursuing customers over a long period without creating pressure.
- Integrity: willing to tell the truth when the service is not suitable, rather than closing at any cost.
- Proficient use of CRM in daily work; discipline in recording and tracking.
- Ready to travel and relocate work areas according to project implementation schedule.
- Experience in healthcare or finance – banking – insurance is an advantage.