* Number of positions: 01
* Position: Customer Care Department - Service Management Block
* Work location: 97 Lang Ha, Lang, Hanoi
* Working hours:
Shift 1: 6:00 – 13:15 or 7:30 – 15:00
Shift 2: 13:00 – 20:15 or 15:00 – 22:00 or 16:00 – 23:00
Shift 3: Night shift from 22:00 - 07:30, with compensatory rest the next day
JOB DESCRIPTION:
- Operate the call center, provide consultation, supply information and answer customer inquiries about services through Hotline channels: *6789, 1900555577, ...
- Support the complaint resolution team when assigned: directly handle customer and partner service complaints through Mail/Zalo/Page/Chat/App channels or from other departments.
- Participate in other ad-hoc tasks as requested by the Block/Department leadership.
CANDIDATE REQUIREMENTS:
- Graduate of College or University with majors related to Finance Banking, Information Technology, E-commerce, etc.
- Minimum 01 year of experience in an equivalent position.
- Pleasant voice, no accent, no stuttering, no regional dialect.
- Knowledge of applying AI tools in work
- Good office software skills.
- Enthusiastic, careful, gentle, patient, good ability to handle work pressure, high sense of responsibility, proactive in work.
- Good learning ability, telephone communication skills and flexible situation handling.
- Priority given to candidates with English communication skills
BENEFITS AND TREATMENT:
1. Attractive salary and bonus scheme:
- Salary negotiated according to competency, annual competency evaluation
- Rich and attractive bonus scheme (According to company regulations and policies)
- Free breakfast support
- Lunch support: 50,000 VND/day
- Parking, fuel, phone support (depending on position)
- Makeup support for female employees
- Gifts on holidays throughout the year
- Comprehensive insurance and health care:
- Social insurance, health insurance, unemployment insurance according to current law
- Premium 24/7 health insurance package purchased for employees and their relatives
- Annual periodic health check-ups
- Modern working environment:
- Provision of computers and modern working equipment
- Modern office workspace, hi-tech working equipment
- Free light snack area (drinks, tea, coffee, fruits, yogurt)
- Career development:
- Opportunity to access new technologies, large-scale projects
- Work with a team of over 2000 talented employees with strong expertise, extensive experience, and sharing mindset
- Receive funding to participate in capacity-building training programs
- Company established nearly 20 years with products and services that have established their position in the market
- Rich extracurricular activities:
- Distinctive company culture with many group activities that receive investment attention: Team building, Vacation (domestic and international), Women's Day, Year End Party, volunteer activities, ...
- Clubs:
+ Badminton Club
+ Football Club
+ Yoga Club
+ Athletics Club
+ Swimming Club
*Application method:
Step 1: Fill in information and attach CV in the Application form below.
Step 2: Read carefully and confirm "Agree" with VNPAY's Personal Data Protection Policy for Candidates on the application screen
Note: For candidates who "Decline" the Personal Data Protection Policy above, VNPAY will have no basis to review your application
We will contact you by phone with suitable CVs within 07 working days from the application date.
Contact information: Human Resources Department
- Website: https://tuyendung.vnpay.vn/
- Fanpage: https://www.facebook.com/TuyendungVNPAY
- Linkedin: https://www.linkedin.com/company/vnpay/
- Address: 22 Lang Ha, Lang, Hanoi