JOB DESCRIPTION
- Operate and optimize Cloud, Server, Virtualization, Storage, Backup and DR infrastructure.
- Administer server, cloud, storage, VM, container resources and related infrastructure platforms.
- Monitor availability, performance, capacity, resource utilization, backup and system health.
- Receive, analyze and handle incidents/requests related to cloud, server, storage, backup, DR and system performance.
- Coordinate with Application Ops, Network, Security, ITSM, AIOC, Site IT and vendors to resolve production incidents.
- Allocate, adjust resources and implement infrastructure configuration changes as requested.
- Manage backup/restore, replication and coordinate DR/BCP, RTO/RPO testing.
- Perform patching, hardening, vulnerability remediation, certificate renewal and infrastructure security requirements.
- Coordinate readiness checks, cutover, go-live, hypercare and handover of infrastructure from projects to operations.
- Monitor capacity, licenses, cloud costs; maintain operational documentation and propose improvements and infrastructure optimization.
- Participate in RCA and handle critical incidents and recurring issues.
- Perform other tasks as assigned by the Head of Infrastructure Services Department.
JOB REQUIREMENTS
- Bachelor's degree or higher in IT, Information Systems, Computer Science, Electronics and Telecommunications, Computer Networks, Information Security or related fields.
- Minimum 4–6 years of experience in Cloud Operations, Server Operations, System Administration, Virtualization, Storage/Backup, DR or IT Infrastructure.
- Knowledge of Cloud, Server, Virtualization, Storage, Backup/Restore, DR/BCP, Monitoring, Capacity Planning and Production operations.
- Ability to administer cloud/servers, analyze and resolve incidents, monitor performance/capacity and verify backup/restore.
- Ability to coordinate multiple parties, build SOP/checklists and handle incidents in production/24x7 environments.
- English proficiency to read technical documentation and communicate with foreign vendors.
- Proficiency with office tools, ITSM/ticketing, monitoring, cloud console, virtualization and backup tools.
- Careful, responsible, service-oriented mindset, able to handle pressure; preferably with experience in aviation/airport or critical system environments and certifications in Cloud, Linux/Windows Server, Backup/DR, ITIL.
BENEFITS
- Competitive salary, performance-based bonus.
- Full participation in social insurance, health insurance, unemployment insurance as regulated.
- Annual leave, holidays, Tet leave as per Labor Law.
- Preferential benefits for family members when using entertainment and resort services within the group system.
