- Receive incoming calls from customers via FPT Telecom Hotline.
- Support and guide customers in resolving technical issues: Internet, Camera, FPT Television, ...
- Record inquiries and coordinate with relevant departments to assist customers.
- Listen, empathize, and deliver positive customer experience.
- Work at the office - No field visits.
- Primarily receive incoming calls.
- Work in shifts, seated at a fixed position in the office.
- Associate degree or higher in any field. Support for students awaiting their diploma who can start immediately.
- Priority given to candidates with experience in customer care, call center, or technical support for customers
- Clear voice, easy to hear, no speech impediments or stuttering.
- Good communication, flexible problem-solving, good listening skills.
- Sense of responsibility, proactive in work.
- No experience required – Training provided from the beginning.
- Average income: 8,000,000 – 12,000,000 VND/month.
- Bonuses: 13th month salary and performance bonuses, outstanding employee awards of the year.
- Training & development: Systematic training in professional skills and competencies.
- Full benefits as per law: Social insurance – Health insurance – Unemployment insurance, annual leave.
- Clear career progression, long-term work opportunities.
- Enjoy welfare programs and internal cultural activities: Regular health check-ups, health insurance, FPT Telecom service discounts, vacation, teambuilding, sports...
- Work environment: Modern office, fixed seating position. Young, friendly, transparent FPT culture.
