Main Responsibilities
1. Pre-sales Management & Solution Consulting
- Organize assessment, screening and identification of business opportunities; analyze customer needs, problems and requirements.
- Lead the development of technical and commercial solution proposals, tender documents, presentation materials, demos and Proof of Concept (POC) implementation.
- Build, standardize and develop Pre-sales tools, solution consulting documents, proposal templates and sales support materials.
- Lead consulting activities, presentations and solution defense to customers; propose appropriate solutions to meet both existing and latent customer needs.
- Build, maintain and develop customer relationships; coordinate with Sales department to identify upselling, cross-selling opportunities and revenue expansion.
- Work closely with Sales, Project Management and Technical Center to assess feasibility, requirement fulfillment and implementation capability of proposed solutions.
- Analyze competitors, identify competitive advantages and sales messages appropriate for each customer; evaluate financial effectiveness and profitability of business opportunities.
- Analyze market trends and customer needs; advise Sales and Operations departments on developing, improving and launching new products and services to market.
- Organize training, guidance and knowledge sharing to enhance consulting, sales and solution development capabilities for the Sales Consultant team.
2. PMO Management & Project Implementation Execution
- Lead project planning, implementation organization, monitoring and reporting; ensure projects are completed within contract scope, schedule, budget, resource plan and committed quality standards.
- Apply and implement international project management methodologies such as PMP/PMI and PRINCE2, appropriate to the characteristics of each project.
- Build, standardize and improve project management processes, documentation systems, governance mechanisms, reporting and quality control.
- Identify, assess and control risks; proactively handle emerging issues, coordinate resources and propose solutions to ensure project objectives.
- Manage assessment, pre-evaluation, selection and monitoring of effectiveness of suppliers and implementation partners.
- Build plans and coordinate resources effectively within the Service Delivery Center (SDC), ensuring optimal productivity and resource utilization efficiency.
- Organize handover, acceptance and project delivery to Operations department, ensuring service continuity and full fulfillment of customer commitments.
- Build, maintain and develop relationships with customers, partners and stakeholders during project implementation.
- Coordinate with Pre-sales and Sales to identify emerging needs, propose service expansion solutions and convert opportunities into actual revenue.
3. Team Leadership & Business Performance Management
- Lead, assign, guide and develop capabilities of PMO & Consultant team; build a professional, proactive, collaborative and results-oriented working environment.
- Responsible for improving consulting quality, project implementation effectiveness, customer satisfaction and business performance of the department.
- Ensure Pre-sales and PMO activities align with company strategy, business objectives and development direction.
- Promote inter-departmental coordination between Sales, Pre-sales, Technical, Project Management and Operations to improve effectiveness from consulting to service implementation.
- Build and monitor performance indicators (KPIs); consolidate reports, analyze results and propose improvement solutions to management.
1. Qualifications & Experience
- Bachelor's degree or higher in Information Technology, Telecommunications, Engineering, Business Administration or related fields.
- Solid experience in project management, solution consulting, Pre-sales or technology service implementation; preference for candidates who have held management or team leadership roles.
- Experience leading customer projects and developing technical and commercial solution proposals.
- Understanding of project management, resource planning, risk management, budget control and project financial effectiveness.
- Preference for candidates with experience in IT, telecommunications, cloud computing, data centers, technology infrastructure or technology services for enterprises.
2. Professional Certifications
- Preference for candidates with PMP (Project Management Professional) certification.
- CSP (Certified Sales Professional) certification or related certifications in sales and solution consulting are advantageous.
3. Competencies & Skills
- Leadership capability: Ability to lead teams, set examples, train and develop personnel.
- Sense of responsibility: Proactive and responsible for quality of proposals, project implementation results and business performance.
- Communication & Stakeholder Management: Excellent communication, presentation, coordination and negotiation skills.
- Problem-solving & Decision-making: Analytical thinking, ability to handle complex situations and make appropriate decisions.
- Business mindset: Understanding of business operations, financial effectiveness, P&L and ability to link solutions with strategic objectives.
- Customer orientation: Sensitivity in analyzing needs, building trust and developing long-term customer relationships.
- Analysis & Reporting: Capability to analyze market and customer needs, monitor activity effectiveness and build management reports.
- English: Proficient use of English in communication, work, presentations and professional discussions.
- Salary negotiable based on competency, discussed further during interview.
- 13th month bonus, business bonus, performance bonuses, project bonuses, overseas travel bonuses for outstanding individuals, etc. according to company regulations.
- Full entitlements related to social insurance, health insurance, unemployment insurance, union, etc.
- Additionally provided with FPT Care insurance package – premium health insurance for employees; annual health check-ups; annual vacation and travel.
- Opportunity to be trained by experts and supported to participate in international certifications (Cisco, Juniper, Microsoft, VMware, AWS...).
- Enjoy 50% discount on FPT Internet/TV packages.
- Young, open and development-rich working environment.
Reference information: FTI Careers or FTI | FPT Telecom International website
