Job description
- Receive and process customer requests through all channels (in-person, email, phone) ensuring customers receive responses within the prescribed timeframe.
- Proactively care for parents and students as instructed, ensuring parents are updated with information and satisfied with the service.
- Ensure all finance-related activities are received and processed accurately and promptly (fee payment reminders, fee collection, refunds, receipt of vouchers and discount coupons, transfer procedures, etc.)
- Communicate system and facility announcements and messages to parents accurately and promptly.
- Proactively coordinate with departments on operational tasks in preparation for the new school year and new students (school bus, uniforms, school supplies, insurance, etc.)
- Advise, persuade and receive new student registrations.
- Conduct entrance selection activities together with the school board ensuring accuracy in the implementation process. Keep up with admission progress as required.
- Receive new student admission procedures, ensure the student list is fully updated along with student records for handover to the school board and teaching staff on time.
- Off-curriculum admissions
Requirements
- Bachelor's degree in Economics, Services, or English
- Candidates with 2 years or more of experience in customer service, preferably in education.
- Bright appearance, skillful and gracious communication, expressive voice
- Proficient English (IELTS 6.5 or equivalent)
- Able to handle work pressure
