I. OVERVIEW
Develop MICE market and customers for Sun Group's ecosystem in Phu Quoc; connect accommodation, food and beverage, entertainment and event organization products into comprehensive solutions, contributing to increased revenue and cross-selling promotion among units.
II. JOB DESCRIPTION
1. Develop MICE market and customers
- Research the market, identify target customer segments and develop MICE business development plans for Phu Quoc destination;
- Proactively search for, approach and develop corporate customers, travel companies, event organizing units, MICE agents and domestic and international partners;
- Build, manage and expand key customer portfolio; maintain relationships with decision makers to exploit demand for conferences, seminars, incentive trips, team building, gala dinners and corporate events;
- Develop customer sources to Phu Quoc from key markets; exploit new customers and increase cooperation value with existing customers.
2. Build and operate ecosystem-wide solutions
- Coordinate with units in the ecosystem to build integrated MICE packages including accommodation, meeting spaces, food and beverage, entertainment and experiences suitable to each customer's needs and budget;
- Advise on organization plans, build commercial proposals and quotations; negotiate cooperation terms, closely monitor contract finalization process;
- Promote cross-selling and simultaneously exploit products and services of multiple units to optimize revenue per customer group;
- Propose sales policies, cooperation programs and new products based on market demand, seasonality and ecosystem supply capacity.
3. Coordinate implementation and manage service quality
- Act as commercial liaison between customers, partners and service-providing units; unify service scope, timeline and implementation responsibilities;
- Coordinate with business and operations teams at units and partner-managed hotels to ensure feasibility, quality and consistency of programs;
- Monitor contract implementation process, coordinate handling of issues, reconcile and collect receivables according to regulations;
- Collect post-program feedback, propose service improvements and develop opportunities for further cooperation.
4. Manage business performance
- Build and manage business pipeline; update opportunities, forecast revenue and report results periodically;
- Monitor performance by customer, market and program; propose solutions to improve conversion rate, revenue and commercial effectiveness;
- Participate in trade fairs, roadshows, fam trips, destination surveys and appropriate business promotion activities;
- Other tasks as assigned by direct manager.
III. CANDIDATE REQUIREMENTS
- Bachelor's degree in Business, Marketing, Tourism, Hotel Management or related fields;
- Minimum 05 years of business experience in hotel, tourism, event or service sectors, of which minimum 03 years directly developing MICE customers;
- Clear track record in finding new customers, negotiating and closing MICE contracts; network of corporate customers, travel companies or event organizing partners;
- Ability to build and sell MICE solutions combining multiple products and services; understand process from needs assessment, proposal development, contract signing to implementation handover;
- Priority given to candidates with experience in resort complexes, hotel chains, tourism destinations or multi-service ecosystems; knowledge of Phu Quoc market is an advantage;
- Skills in market development, consulting, presentation, negotiation and key account management;
- Ability to coordinate multiple parties, work independently and take responsibility for business targets;
- Good English proficiency in communication, proposal presentation and negotiation with customers and partners;
- Ready to travel on business and work flexibly according to customer and event schedules.
IV. BENEFITS
- Attractive salary with accommodation support for employees from other provinces, meal allowance, etc.;
- 13th month salary and year-end bonus based on work performance;
- Monthly business performance bonus;
- Full insurance coverage as regulated and Suncare health insurance benefits exclusive to Group employees;
- Special discounts when using services at entertainment and recreation facilities for employees and their families under employee benefits;
- Continuous professional training and development;
- "Settling and Thriving" policy - allocation of commercial apartment (100% value) for employees with seniority.
