Job description
- Conduct in-depth analysis of customer needs, product models, and market benchmarks
- Coordinate team to conduct research, analyze market and retail customer (KHCN) needs to support product development (new/refinement)
- Coordinate team to develop products (new/refinement) for high-value retail customers, meeting business needs: conduct in-depth analysis of customer data, behavior, and product effectiveness; propose solutions/build high-value-added products.
- Collaborate to build and manage retail customer experience (Priority segment): conduct in-depth analysis of customer experience data (NPS, CSAT, VOC, customer behavior); propose experience design solutions & journey improvement; standardize CX measurement methods by product/channel
- Coordinate team and conduct briefing development (new/refinement) and deploy retail customer products on internal software systems (e.g., CRM, BPM, CMV, MB App,...)
- Perform retail customer product performance management (P&L):
- Evaluate and provide in-depth advice on retail customer product pricing models, profit management methods, and market benchmarks
- Collaborate to standardize P&L calculation methods, allocate retail customer product portfolio costs, assess financial risks, and ensure compliance when adjusting prices/fees
- Collaborate to oversee the development and implementation of retail customer product marketing programs, coordinate with relevant units and business divisions (if any); provide in-depth product advice; participate in evaluating accuracy and compliance of marketing content; support handling special marketing campaigns/large customers within assigned scope.
- Provide in-depth advice on retail customer product operations/solutions: standardize training document content; participate in training and coaching for sales teams & specialists; support handling complex sales cases
Candidates please refer to the description below to compare experience and select the appropriate level to apply:
• Specialist (Level 1–3): Directly perform professional duties. The higher the level, the greater the autonomy and complexity of work.
• Senior Specialist: responsible for results in a professional area and guide Specialists in the team. Suitable for 5-8 years, having previously fully undertaken one area of work.
• Director/Expert: Lead a professional area, important product of the unit, provide in-depth professional advice to related departments, may manage/coordinate a team. Suitable for 8-12 years, with deep expertise and team leadership experience.
• Senior Expert: Lead and provide professional direction at bank level, directly advise the Division Director and leadership on strategy in the area of responsibility; may manage or coordinate teams. Suitable for over 12 years of experience, recognized as an industry expert.
- Years of experience are for reference and comparison only, not mandatory information.
Requirements
- Bachelor's degree in economics, finance, banking, business administration, marketing
- Minimum 3 years of experience in finance/banking (product development/customer segment/customer experience management/business/risk management/appraisal/approval/operations/information technology/data/marketing)
- Preferred experience leading teams in product development, customer experience management, customer service, or service quality management.
- TOEIC 500 or above or equivalent certificate
BENEFITS:
- Personal and family health insurance
- Travel
- Fitness Center (Yoga, GYM,...)
- Support for sports training, transportation, childcare/kindergarten, and phone allowances
- Regular health check-ups
- 13th month salary
- Birthday leave
- Holiday bonuses (Tet, National Day, 30/4 - 1/5, Bank Anniversary,...)
- Performance and achievement bonuses
- Preferential loans
MB Bank requires candidates to provide the following detailed information:
- Personal information: Full name, Date of birth, Gender
- Phone number and email contact
- Education level, School graduated from
- Work experience
- 3 - 5 outstanding skills
Why should you ensure complete information when applying?
- Your profile will be evaluated quickly.
- For profiles with complete information and suitable recruitment criteria, MB Bank will proactively contact you for an interview at the earliest time.
- Candidates please check email and phone regularly to not miss interview appointments.
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