Job description
- Ensure that service quality standards, facilities, safety and operations comply with brand standards and legal regulations.
- Conduct inspections to verify compliance with operational procedures and management procedures in assigned departments/divisions.
- Monitor (randomly or regularly) SOP procedure compliance across the facility including: Service Quality, facilities, food safety and hygiene, etc.
- Support the organization of inspections, supervision, and independent assessment of compliance with standards and service quality.
- Collect information and prepare periodic service quality control reports; analyze quality control results to propose solutions or service quality improvement plans.
- Follow up on remediation after inspections regarding internal audit recommendations to assess system and unit management improvements, prevent recurring violations, minimize operational risks and propose recommendations for system improvement.
- Identify, analyze issues and report to GM and Operations Management immediately upon discovering weaknesses or violations in service provision.
- Report and propose quality improvements.
- Working hours: 48 hours/week, according to Operations Management shift schedule.
Requirements
- Bachelor's degree in management/commerce/service/hospitality/...
- Knowledge of restaurant/hotel/resort/travel service industry
- Analytical and problem-solving skills
- Good communication, careful, honest, integrity and logical thinking.
- Ability to be flexible and travel on business as required
