Job description
1. Managing Repair of Charging Stations (Department Head)
- Manage, supervise repair, warranty, maintenance, and periodic servicing of charging station systems; organize acceptance inspections, audits and quality assessment of Authorized Partners (AP)/Suppliers.
- Serve as point of contact with V-Green, AP and Suppliers to analyze root causes, classify incidents, develop solutions, improve or upgrade charging station systems.
- Control, reconcile and confirm repair, maintenance and servicing costs with AP/Suppliers; process payment documents and submit monthly payment requests to V-Green.
- Manage spare parts and components inventory; develop inventory plans, propose procurement needs to ensure system operation capability and incident resolution.
- Direct remote error handling, coordinate resources and assign incident resolution focal points nationwide; be responsible for incident resolution timeline and quality.
- Develop, implement and improve repair, maintenance and servicing operation procedures; manage team performance and service contractors to ensure KPIs on incident resolution time, service quality and charging station system availability.
2. Managing Repair of Energy Storage Equipment (BESS)
- Coordinate and operate repair workflow to ensure lead time commitment vs. service repair suppliers for onsite/maintenance services.
- Develop BESS repair/maintenance service suppliers.
- Develop after-sales services following BESS development progress.
- Support onsite with major/critical issues.
- Redesign logistics workflow for Module transfer to VinES factory for repair.
3. Managing Repair of Batteries and Electric Motors:
- Develop implementation plans for battery and motor repair activities in markets.
- Monitor and coordinate battery and motor repair progress in markets.
- Coordinate with markets to develop service providers for battery and electric motor repair.
- Reconcile costs, payment documents, invoices for battery repair and transportation.
- Manage supply of vehicle motor re-registration documents.
Requirements
- Bachelor's degree in Electrical Engineering, Electronics, Automation, Mechatronics, Energy or related engineering fields.
- Minimum 3 years of experience in repair, maintenance, warranty or technical service; preference for candidates with experience in EV charging stations, BESS, batteries or electric motors.
- Understanding of service operation metrics such as SLA, KPI, Lead Time, Cost Control and Customer Satisfaction.
- For positions related to BESS, batteries or electric motors, preference for candidates with knowledge of lithium-ion batteries, energy storage systems, high voltage and related safety requirements.
- Experience managing technical teams, contractors/suppliers and coordinating repair activities across multiple locations.
- Understanding of maintenance, repair, spare parts management, cost reconciliation and service quality control procedures.
- Ability to analyze incidents, develop operation procedures and optimize activity efficiency.
- Good communication and cross-functional coordination skills and ability to work with partners; ready to travel on business when needed.