Karofi

Technical And Quality Leader

Hanoi, Vietnam · On site

1. Technical System Management (30%) • Develop and implement standardized technical training programs, curricula, and technician competency standards across international markets, including the Philippines, Indonesia, India, and other assigned markets. • Develop and implement technical training programs, curricula, and technician competency standards across the system. • Develop and manage the technical documentation library, including Service Manuals, circuit diagrams, and spare parts catalogs. • Standardize remote and on-site technical support processes across overseas markets. 2. Team Operations & Market Quality Management (35%) • Assign, coordinate, supervise, and oversee the performance and deliverables of Technical Supervisors responsible for different oversea markets. • Manage MPQ processes, including Arrival Inspection, EWA, and returned products. • Manage the MQR process for new product issues and conduct product Pilots/Trials, subject to Department Head approval. • Consolidate and prepare monthly market product quality reports (MQM). 3. OEM Business Management (20%) • Receive and handle technical requirements and specifications from OEM customers. • Lead the resolution of technical complaints from OEM customers in coordination with Factory QC and R&D teams. • Act as the technical focal point between the OEM Business division and the Factory. 4. Market Management & Reporting (15%) • Lead and coordinate technical operations across assigned international markets. • Lead weekly Sales–Service meetings and monthly market service meetings. • Review and ensure the quality of service and market quality reports submitted by Technical Supervisors. • Consolidate technical and service performance information from multiple markets and provide management with a comprehensive view of international operations. • Train, coach, and assess the competency of Technical Supervisors.
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