- Oversee seller compliance across Mall Onboard/Offboard, PS On/Offboard and Seller Penalty Control to ensure sellers meet platform standards and legal requirements.
- Build and improve control processes based on policy, seller type and business risk.
- Review seller performance through data metrics, operational behaviors and supporting documents such as licenses, contracts and brand authorization.
- Handle seller complaints and appeals with fairness and transparency.
- Collaborate closely with BD, Legal, and cross-functional teams to align compliance and brand protection practices.
- Lead module PICs in task delivery, SLA, quality and productivity.
- Manage task efficiency, including workload, backlog, backup and bottlenecks.
- Own process/SOP implementation for key initiatives.
- Consolidate feature requests, UAT feedback, issue tracking and post-launch reviews.
- Escalate key risks and propose data-backed improvements.
Requirements
- 3+ years of experience in e-commerce, logistics or compliance operations.
- Strong analytical and data skills, proficient in Excel/Google Sheets dashboards.
- Experience in seller verification, brand/IP control, or compliance operations
- Excellent communication and stakeholder management abilities.
- Leadership experience in managing BPO or in-house teams.
