Job description
Service reception
- Receive vehicles and repair and maintenance requests at the workshop.
- Inspect, record vehicle condition, identify repair needs and update information.
Repair coordination and planning
- Coordinate with the Team Leader to assess vehicle condition, determine repair solutions and implementation plans.
- Monitor the repair process, coordinate resource allocation and handle arising issues to ensure schedule adherence.
SLA control and service quality
- Monitor repair progress, ensure service requests are handled according to SLA commitments.
- Supervise repair quality, coordinate inspection before vehicle handover.
- Alert and coordinate handling of cases with delayed progress, prolonged repairs or recurring defects.
Management of vehicle inventory and spare parts, materials
- Monitor and control the list of vehicles in stock, vehicles waiting for repair, vehicles waiting for spare parts and downtime; proactively follow up on handling cases with prolonged inventory.
- Consolidate spare parts and materials requirements according to repair plans.
- Monitor the status of spare parts and materials usage and inventory, limit shortages or backlog affecting repair operations.
Requirements
- Associate degree or higher in automotive mechanics, mechanical power, or mechatronics.
- Minimum 1 year or more of equivalent experience in technical service, automotive/construction vehicle repair, workshop coordination or equipment maintenance management.
- Basic knowledge of vehicle/equipment structure, operating principles and repair and maintenance procedures.
- Understanding of service workshop operations and repair order management.
- Ability to plan, coordinate work and monitor progress.
- Data management mindset, root cause analysis and problem-solving ability.
- Good proficiency in Excel and service management tools/software.
- Communication, coordination and multi-department collaboration skills.