Job description
1. Sales & Marketing On-site Division:
• Organize and implement on-site sales activities (rooms, MICE, F&B and related services such as tour desk, tours, laundry, etc.) to ensure achievement of allocated targets.
• Review and monitor the level of revenue target achievement for each division according to the allocated targets for the property. Regularly update and propose solutions to the Chain Director to ensure achievement of allocated targets and promptly address risks that could lead to failure to meet targets.
• Proactively request and review marketing documents for operational purposes to ensure standards.
2. Reservations Division:
• Organize and arrange the reservations department in accordance with regulations.
• Monitor reservations activities at the property (on a regular and ad-hoc basis).
3. Front Office Division (Reception, Guest Care):
• Monitor the attitude, quality and speed of check-in and check-out staff; research to increase staff productivity and increase guest satisfaction during check-in and check-out.
• Ensure complete guest information to enable quick service and monitor guests when entering dining areas as well as when using other hotel services, VAP, Safari.
• Be present at high-traffic points during peak hours to monitor service quality like subordinate managers and assist staff in resolving issues.
4. Food & Beverage Division:
• Ensure food quality, decoration, sound, lighting, food safety and hygiene in accordance with approved standards.
5. Rooms Division:
• Supervise decoration, plants, furniture to ensure a 5-star appearance and feel in all areas, especially in the lobby and restaurants.
6. Technical Division:
• Monitor cleanliness conditions, arrangement of equipment and technical materials in technical areas.
• Check the probability of log keeping, technical documentation in accordance with regulations and compare with actual conditions.
7. Security & Safety Division:
• Strictly monitor fire prevention and control systems, compliance with fire prevention and control regulations at all points of the Golf Course.
• Strictly monitor guest management, prevent cases of guests using services without paying fees.
8. Landscape & Garden Division:
• Monitor planting, care and maintenance of plants and grass, landscaping features and focal points in accordance with approved hotel standards.
• Monitor cleanliness, lighting, absence of damage, cracks, breakage in these areas.
9. Transportation & Entertainment Services Division:
• Strictly monitor guest transportation time as well as other safety issues.
• Coordinate with HO to develop a catalog of entertainment services, establish standards for your hotel and monitor the quality and effectiveness of service provision by the hotel and partners.
• Implement and operate entertainment activities after receiving handover from the Project Team.
• Research and propose to HO entertainment services and attractive tours to supplement in order to upgrade customer satisfaction.
10. Other Operational Service Divisions: depending on assignments at each time, from relevant Departments/Divisions on product development.
Requirements
• Bachelor's degree or higher in Hotel Management - Tourism, Business Administration, Real Estate, Finance, etc. or related fields.
• Minimum 08 years of experience, including 03 years of experience in an equivalent position at 4-5 star Hotels/Resorts or above.
• Passionate, professional mindset and high sense of responsibility.
• Always set high standards for products, services, quality and work efficiency.
• Good organizational skills, problem-solving skills, analytical skills, negotiation skills.
• Good English communication skills (listening, speaking, writing).
• Good influence skills, decision-making and leadership skills.
• People management and development skills.