- Conducting training needs analysis.
- Creating instructional manuals, onboarding materials, and other relevant documentation.
- Addressing skill gaps with personalized in-house training.
- Monitoring staff performance using a monthly capacity evaluation kit.
- Engagement management
- Perform other duties as assigned
Requirements
1. Skills & Competencies
- Solid organizational and time-management skills; able to coordinate multiple activities simultaneously.
- Able to communicate and possess interpersonal skills to work effectively with cross-functional stakeholders.
- Solid visual design sense, with the ability to turn content into clean, engaging training materials and presentation decks (have foundation in PowerPoint, Canva, or similar tools).
- Willing to learn new tools and explore ways to apply AI in daily work.
- Proactive, service-minded, and able to work under guidance in a fast-paced environment.
- Basic to intermediate English proficiency (written and verbal)
2. Requirements:
- At least one years of experience
- Good project planning and stakeholder management skills
- Intermediate English (reading and writing)
- Strong sense of initiative and responsibility
- Time management and ability to prioritize as well as work under pressure in a rapidly evolving working environment
- Analytical and problem-solving skills
