Job description
1. Advise and propose to the Director of Strategy Department on new products, customer source development, sales channels according to each period:
- Review and approve reports on general economic situation, competitors, consumer behavior, and regulations related to the real estate business sector.
- Propose to the Director of Strategy Department on new products, customer source development, and appropriate sales channels. Review for the Director on sales policies and appropriate sales programs
- Participate in and review the development of effective salary policies and business allowances for Officers belonging to the Department and related departments in the business process
2. Provide standard and most suitable customer service to the project's target customer groups (after-sales service, customer service, customer care):
- Develop customer service policies, regulations, and standards
- Advise on procedures for signing product sales contracts with customers
- Manage customer payment collection according to sales contracts
- Chair the planning and organization of loyalty customer programs and VIP customer programs of the Group
3. Participate in building an optimal customer information management and exploitation platform (CRM)
- Review the development of technology platforms, tools for effective management and exploitation of customer information
- Manage updates of customer information data
4. Optimize the quality of services committed to be provided to Project Companies:
- Advise on sales strategy/plan for Project Companies
- Advise on procedures for signing product sales contracts with customers for Project Companies
- Provide customer service to Project Companies: Manage customer hotline, Manage customer information,...
- Advise, coordinate handling of customer relations, information, complaints, and disputes of customers for Project Companies
5. Perform other tasks as required by superiors
Requirements
1. Education:
University degree in Business Administration / Economics / Marketing / Advertising
2. Professional experience:
At least 10 years of experience in Real Estate, Financial Consulting, Securities, or Commerce
3. Management experience:
At least 08 years of experience in commercial/business strategy management in real estate or related sectors
4. Skills:
- Customer service mindset & strategic thinking.
- Presentation, persuasion & inspiration skills.
- Communication, persuasion and relationship management skills.
- Data evaluation & analysis skills, ability to predict trends.
- Risk management & change management skills.
- Creativity & flexibility in problem-solving.
- Leadership skills, team development
- Fluent English communication.