- Design, implement, and maintain VNGGames’ process governance framework, including policies, standards, roles, decision rights, and process architecture.
- Establish and run governance forums to review, approve, and prioritize process changes.
- Define process documentation standards and ensure critical processes have SOPs, RACI, controls, and KPIs, stored in one process repository as the single source of truth.
- Define process KPIs and maturity assessments, conduct periodic process reviews, and report process health to senior management.
- Identify inefficiencies, redundancies, and automation opportunities, and lead or support improvement initiatives using Lean, Six Sigma, or similar methodologies.
- Partner with Risk & Compliance and Internal Audit to embed controls into processes and align them with regulatory and internal requirements (e.g. SOX, ISO Standards, data privacy).
- Identify process-related risks and drive remediation plans with process owners.
- Support internal and external audits by providing process evidence and managing corrective actions.
- Manage the process change lifecycle, from change requests and impact assessment through approval, communication, and rollout.
- Build a process-ownership culture by training and coaching process owners and teams on governance standards.
- Work with relevant teams to ensure systems or tools reflect approved processes.
- Evaluate and manage process management tools.
Requirements
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- At least 5 years of experience in process management, business process improvement, operational excellence, governance, or management consulting.
- Strong knowledge of process modeling, process architecture, and SOP development.
- Familiarity with governance and control frameworks such as COSO, COBIT, ISO 27001, or ITIL.
- Good understanding of risk management, internal controls, and audit processes.
- Data-driven mindset with the ability to define KPIs and build process performance dashboards.
- Strong analytical, structured, and detail-oriented thinking.
- Excellent communication and stakeholder management skills and ability to influence without direct authority.
- Professional certifications such as Lean Six Sigma, CBPP or equivalent are preferred.
- PMP or change management certification is an advantage.