We are looking for a Solutions Consultant who is technically responsible for coordinating with GreenNode's business and product teams, from the requirements discovery phase until the technical scope is approved by the customer and handed over to the implementation team. You will work directly with enterprise customers in Vietnam to increase customer adoption of GreenNode's AI service portfolio including: GPU Cloud, AI Platform, Model-as-a-Service and AgentBase.
As a Solutions Consultant, you will work closely with the business department and implementation team to translate customer requirements into solution design, sizing tables and feasible cost estimates. You are responsible for the full scope of assigned opportunities, while also participating in the technical aspects of more complex projects.
Presales
- Own the technical aspects of assigned opportunities, from requirements discovery and solution design through PoC, technical sign-off and handover.
- Lead requirements discovery workshops with customers, proposing solution options with clear trade-offs.
- Conduct demos, explain solutions and run PoCs according to success criteria agreed in advance with the customer.
- Prepare proposals, architecture diagrams, BOMs and sizing; participate in technical responses to RFPs, RFIs and tender documents.
Solution Design
- Design and calculate cloud workload scale on GreenNode (compute, storage, networking, Kubernetes) according to customer requirements.
- Design cloud solutions and system transformation, including landing zone, backup and DR, security foundation.
- Design chatbot and RAG solutions on GreenNode's AI services, calculate GPU scale for inference.
- Integrate AI services with customer systems and data sources via APIs, within existing security and operational constraints.
- Incorporate data residency and regulatory requirements into design; scenarios outside standard patterns are discussed within the team before presenting to the customer.
Commercial
- Build cost estimates and option comparison tables, clearly stating accompanying assumptions.
- Coordinate with the business department to prepare quotes and documents for the customer.
- Report early when requirements exceed current scope.
Coordination
- Hand over closed projects to the implementation team with design documentation and sizing tables.
- Coordinate with Senior Solutions Consultant on complex projects.
- Update internal knowledge base, demo environment and shared templates.
- Participate in customer events, webinars and workshops in a technical capacity.
Requirements
Required
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field.
- Minimum 2 years in technical presales, solutions consulting, business analyst or cloud engineer roles.
- Hands-on depth in cloud infrastructure (compute, storage, networking, Kubernetes, security foundation), with project experience on at least one cloud platform (GreenNode/VNG Cloud, AWS, Azure or GCP).
- Understanding of LLM, RAG and agentic AI at conceptual level, having built at least one practical solution and able to explain how it works and its limitations.
- Ability to translate customer requirements into configurations and BOMs, knowing how to clarify incomplete requirements.
- Customer engagement skills: requirements discovery, use case consulting, presentation, demo and solution explanation.
- Vietnamese at professional documentation standard for technical documents, able to read and understand English technical documentation.
- Self-directed, quick learner and able to keep up with continuously changing product portfolio.
- Ready to work at customer offices and travel on business when needed.
Preferred
- Participated in real AI projects, including in a support role.
- Experience with RFP and tender documentation.
- Preferred understanding of BFSI (banking, financial services and insurance) sector.
- Software engineering background, or have worked with development teams.
- Understanding of DevOps principles and tools: Infrastructure as Code, CI/CD automation, containerization.
- Cloud-related certifications (Associate level or equivalent practical capability).
- Good English communication with customers.
